2nd Line Network Engineer

Salary: £35,000 - 38,000 per year

Requirements:

• Proven experience in a 2nd Line Network Engineer, Network Support Engineer, or similar role.
• Strong knowledge of Cisco Routing & Switching technologies, including ISR, ASR, Catalyst, and Nexus platforms.
• Experience supporting enterprise networking environments and troubleshooting complex network issues.
• Strong understanding of VLANs, VPNs, routing, switching, and network security principles.
• Experience working with broadband and connectivity services.
• Familiarity with firewall technologies and network security best practices.
• Experience using ticketing systems and working within SLA-driven environments.
• Excellent troubleshooting and problem-solving capabilities.
• Strong verbal and written communication skills with the ability to engage effectively with customers and stakeholders.
• Experience with Fortinet, Palo Alto, Meraki, Juniper, F5, Extreme Networks, or Cisco Wireless technologies.
• Knowledge of network monitoring and traffic analysis tools.
• ServiceNow experience.
• Relevant networking certifications such as CCNA, CCNP, NSE, or equivalent.
• Previous experience working within a Managed Service Provider (MSP) environment.

Responsibilities:

• Provide 2nd line technical support for networking and connectivity-related incidents and service requests.
• Troubleshoot and resolve issues across routing, switching, wireless, security, and broadband technologies.
• Manage tickets through to resolution, ensuring all SLA commitments are achieved.
• Perform detailed technical diagnostics and identify appropriate escalation paths where required.
• Deliver clear and professional communication to customers throughout the support lifecycle.
• Monitor network performance and proactively investigate service-impacting issues.
• Work closely with third-party suppliers to coordinate fault resolution and service restoration.
• Maintain accurate support documentation, ticket updates, and customer records.
• Support continuous improvement initiatives across tools, processes, and technical standards.
• Collaborate with senior engineers and technical leads on complex support cases.

Technologies:

• Cisco
• Firewall
• Support
• Network
• Nexus
• Security
• ServiceNow

More:

We are working with a leading Managed Service Provider (MSP) to recruit a talented 2nd Line Network Engineer to join a growing technical support team in Solihull, Birmingham. This is a fully on-site role with rotational coverage Monday to Friday, 8:00am to 6:00pm, and a salary of £35,000 to £38,000. You will join a highly skilled team delivering exceptional support across a range of customer infrastructures, with exposure to Cisco, Fortinet, Meraki, Extreme Networks, broadband services, firewalls, switching, routing, and network security platforms. We are looking for a technically capable and customer-focused professional who can manage multiple priorities, work under pressure, and take ownership of issues through to resolution.

last updated 31 week of 2026