Job Description
LinkedIn Job Posting – Senior Remote IT Support Technician
Senior IT Support Technician (Remote)
Location: Remote (U.S. Based Preferred)
Employment Type: Full-Time
Experience Level: Senior / Advanced
About the Role
We are seeking an experienced Senior IT Support Technician to join our growing remote IT team. This role is ideal for a highly skilled technical professional with expertise in Microsoft technologies, Windows Server administration, Azure cloud services, Microsoft 365, networking, and end-user support. The successful candidate will serve as a senior escalation point for technical issues while assisting organizations with infrastructure management, cloud services, security, and systems administration.
This position requires strong troubleshooting capabilities, excellent communication skills, and the ability to manage complex technical environments remotely.
Key Responsibilities
Windows Server & Active Directory Administration
- Install, configure, and maintain Windows Server environments.
- Manage Active Directory, Group Policy, DNS, DHCP, and domain services.
- Design, maintain, and troubleshoot domain architectures.
- Perform server migrations, upgrades, and infrastructure improvements.
- Monitor server performance, availability, and security.
Microsoft Azure Administration
- Deploy and manage Azure Virtual Machines and cloud resources.
- Configure Azure networking, virtual networks (VNets), VPN connectivity, and security groups.
- Monitor Azure services, performance, and cost optimization.
- Support hybrid cloud environments integrating Azure and on-premises infrastructure.
- Assist with Azure identity management and Microsoft Entra ID (Azure AD).
Microsoft 365 Administration
- Manage Microsoft 365 tenants including Exchange Online, SharePoint Online, Teams, and OneDrive.
- Configure security policies, conditional access, MFA, and compliance settings.
- Perform user provisioning, licensing, and email administration.
- Support Microsoft Intune and endpoint device management.
- Troubleshoot complex Microsoft 365 issues and service integrations.
Technical Support & Infrastructure
- Provide Tier 2 and Tier 3 remote support to users and clients.
- Troubleshoot desktops, laptops, printers, mobile devices, and business applications.
- Manage endpoint security solutions and patch management.
- Support virtualization platforms including Hyper-V and VMware.
- Maintain backup and disaster recovery solutions.
- Document systems, procedures, and technical configurations.
- Participate in infrastructure projects and technology deployments.
Networking
- Diagnose and resolve networking issues across LAN, WAN, VPN, and wireless environments.
- Configure and support firewalls, switches, and routers.
- Assist with cloud and on-premises network security initiatives.
- Monitor network health and performance.
Security & Compliance
- Implement cybersecurity best practices.
- Respond to security alerts and investigate incidents.
- Manage endpoint protection and vulnerability remediation.
- Assist with compliance initiatives and security audits.
- Maintain least-privilege access controls and account management processes.
Required Qualifications
- 5+ years of IT support, systems administration, or infrastructure experience.
- Strong experience with:
- Windows Server 2016/2019/2022
- Active Directory and Group Policy
- Microsoft Azure
- Microsoft 365 Administration
- Exchange Online
- Microsoft Entra ID (Azure AD)
- Networking fundamentals (TCP/IP, DNS, DHCP, VPN)
- Experience supporting remote users and distributed environments.
- Strong documentation and communication skills.
- Ability to manage multiple priorities independently.
Preferred Qualifications
- Microsoft Certified: Azure Administrator Associate
- Microsoft 365 Administrator Certification
- CompTIA Network+
- CompTIA Security+
- VMware, Hyper-V, Intune, or cybersecurity certifications
- MSP (Managed Service Provider) experience
- PowerShell scripting experience
What We're Looking For
- Self-motivated remote professional
- Strong troubleshooting mindset
- Excellent customer service skills
- Ability to lead technical initiatives
- Passion for technology and continuous learning
How to Apply
About GDI Infotech
GDI Infotech
United States
Technology
Skills & Technologies
Inferred from job description
Frequently Asked Questions
Where is the Senior Information Technology Specialist role at GDI Infotech based?
The Senior Information Technology Specialist position at GDI Infotech is based in United States.
What industry is the Senior Information Technology Specialist position at GDI Infotech in?
This Senior Information Technology Specialist role at GDI Infotech is in the Technology sector.
What skills does the Senior Information Technology Specialist role at GDI Infotech require?
Based on the job description, relevant skills for this role include Scala, Azure, AI, UI, Excel.
How do I apply for the Senior Information Technology Specialist role at GDI Infotech?
You can apply for the Senior Information Technology Specialist position at GDI Infotech using the apply link on this page. Build a professional, ATS-optimised resume with Clever CV first to strengthen your application.
