Job Description
Im Rahmen eines 12-monatigen Projekts erfolgt die Sicherstellung eines stabilen und effizienten Betriebs der Microsoft 365 Umgebung im Enterprise-Kontext. Bearbeitung komplexer Incidents und Service Requests, die über den 1st Level hinausgehen. Minimierung von Ausfallzeiten, nachhaltige Problemlösung, Unterstützung der Endanwender und kontinuierliche Optimierung der Systemlandschaft.
Aufgaben
- 2nd Level Support für Microsoft 365
- Analyse und Behebung von Störungen
- Bearbeitung von Tickets nach SLA
- Eskalation an 3rd Level bei Bedarf
- Unterstützung von Anwendern vor Ort
- Dokumentation von Lösungen
Qualifikation
- Erfahrung im M365 Support im 2nd Level
- Gute Kenntnisse im Troubleshooting
- Erfahrung mit Ticket Systemen
- Strukturierte Arbeitsweise
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How to Apply
About Hirex GmbH
Hirex GmbH
Basel
Frequently Asked Questions
Where is the 2nd Level Support Engineer M365 position at Hirex GmbH located?
The 2nd Level Support Engineer M365 role at Hirex GmbH is based in Basel.
What type of employment is the 2nd Level Support Engineer M365 role at Hirex GmbH?
This 2nd Level Support Engineer M365 position is offered as Interim, interim, berufserfahren.
What skills are needed for the 2nd Level Support Engineer M365 role at Hirex GmbH?
Key skills and focus areas for this role include Applications Administration.
How do I apply for the 2nd Level Support Engineer M365 position at Hirex GmbH?
You can apply for the 2nd Level Support Engineer M365 role at Hirex GmbH directly from this page. Create a professional, ATS-ready resume with Clever CV to strengthen your application before you apply.