TechOps Lead

Salary: £50,000 - 60,000 per year

Requirements:

• 6+ years of experience in IT support, infrastructure, or technical operations
• Proven experience managing or leading a technical team
• Experience working with distributed systems or multi-site environments
• Exposure to IoT, CCTV, ANPR, or similar infrastructure is advantageous
• Strong networking knowledge, including IP, VLANs, VPNs, DNS, DHCP, and firewalls

Responsibilities:

• Lead, mentor, and line manage a team of TechOps engineers
• Set expectations, hold one-to-ones, and drive performance standards
• Define and document workflows, escalation paths, and standard operating procedures
• Own and optimise the service desk and ticketing pipeline
• Report on performance metrics, trends, and improvements
• Own monitoring and alerting systems to identify issues proactively
• Manage the lifecycle of IoT and edge devices across multiple sites
• Drive preventative maintenance strategies
• Lead root-cause analysis and post-incident reviews
• Maintain an accurate asset inventory and ensure compliance standards
• Manage site network infrastructure, including routers, VPNs, DNS, and DHCP
• Standardise configurations and maintain documentation
• Troubleshoot end-to-end system workflows across hardware and software
• Act as the escalation point for complex technical issues
• Recommend and implement infrastructure improvements
• Lead technical delivery of new site deployments
• Oversee network design, hardware setup, and system configuration
• Support remote commissioning and technical validation before go-live

Technologies:

• Backend
• Hardware
• IoT
• Support
• Network

More:

We are a fast-growing, technology-driven organisation transforming real-world infrastructure through smart, connected systems. This is a player-manager role leading a small team while staying hands-on with infrastructure, diagnostics, and continuous improvement across a distributed technology estate. You will own technical operations end-to-end and work closely with operational and project stakeholders as the technical authority across systems combining hardware, networking, and backend platforms.

last updated 39 week of 2026