Technology Operations Lead

Salary: £29,075 - 29,075 per year

Requirements:

• We require 5+ years of experience in technology operations, IT operations, systems administration, technical support, business systems management, or a related field.
• We require experience supporting business-critical technology environments.
• We require a strong understanding of SaaS platforms and cloud-based business systems.
• We require experience managing software vendors and third-party technology providers.
• We require experience troubleshooting and resolving operational technology issues.
• We require experience working with integrations, automation tools, and connected business systems.
• We require strong organizational and project coordination skills.
• We require excellent communication skills with both technical and non-technical stakeholders.
• We require the ability to manage multiple priorities simultaneously.
• We require a strong ownership mentality and proactive problem-solving approach.
• We require the ability to work during U.S. business hours.
• Preferred experience includes healthcare, pharmacy, telehealth, or regulated industry environments.
• Preferred experience includes e-commerce or customer-facing operational platforms.
• Preferred experience includes HIPAA-regulated environments.
• Preferred experience includes cybersecurity operations and compliance support.
• Preferred experience includes workflow automation and business process optimization.
• Preferred experience includes AI-powered productivity and automation tools.
• Preferred experience includes vendor management and technology procurement.
• Preferred experience includes startup or high-growth business environments.

Responsibilities:

• We own and oversee day-to-day technology operations across the organization.
• We manage business-critical systems, SaaS applications, and operational technology platforms.
• We ensure systems are configured, maintained, documented, and operating effectively.
• We monitor system performance, reliability, and operational risks.
• We serve as the primary point of contact for technology-related operational issues.
• We develop operational standards, processes, and documentation.
• We lead troubleshooting and resolution of technology-related issues.
• We coordinate with internal teams, consultants, vendors, and service providers.
• We establish and improve incident management and escalation processes.
• We investigate root causes and implement preventative measures.
• We reduce downtime and minimize operational disruptions.
• We ensure issues are resolved efficiently and thoroughly.
• We support implementation of new systems, software, and technology initiatives.
• We oversee the operational aspects of integrations and data flows between systems.
• We assist with system migrations, upgrades, and process improvements.
• We validate functionality and readiness before production deployment.
• We ensure solutions align with business objectives and operational requirements.
• We manage user provisioning, permissions, and access controls.
• We maintain technology governance and operational security processes.
• We support cybersecurity awareness and security best practices.
• We assist with compliance initiatives, audits, and documentation requirements.
• We ensure proper handling and protection of business-critical data.
• We identify opportunities to improve operational efficiency.
• We reduce manual processes through automation and workflow optimization.
• We implement AI-enabled productivity tools and automation solutions where appropriate.
• We recommend technology improvements that support growth and scalability.
• We drive continuous improvement across business operations.
• We partner with leadership to identify priorities and technology needs.
• We translate business requirements into actionable technology initiatives.
• We support operational, customer service, administrative, and clinical teams.
• We coordinate external vendors, consultants, and technology partners.
• We drive adoption of new systems and operational processes.
• We participate in regular leadership and operational meetings.

Technologies:

• AI
• Cloud
• Support
• Security
• HubSpot
• Microsoft 365
• Office 365
• Salesforce
• Zendesk

More:

We are Thrive Rx, a healthcare organization focused on delivering innovative patient care through technology-enabled services, streamlined operations, and exceptional customer experiences. We are investing heavily in the systems, processes, integrations, and operational infrastructure needed to support scalability, security, compliance, and long-term success. This is a fully remote independent contractor role reporting to executive leadership, and it is not a software engineering position; instead, it is a hands-on technology operations leadership role centered on operational excellence, systems management, process improvement, troubleshooting, vendor coordination, and technology enablement. We offer direct collaboration with company leadership, significant ownership and autonomy, and the opportunity to shape and improve technology operations across a growing healthcare organization in a fast-paced environment with immediate impact.

last updated 31 week of 2026