Junior IT Support Engineer / IT Support Technician

Salary: £25,000 - 30,000 per year

Requirements:

• Previous experience in an IT Support, Helpdesk, Service Desk, Desktop Support, or similar role
• Experience supporting desktop and laptop hardware
• Knowledge of Windows 10 and Windows 11
• Understanding of Active Directory user administration
• Knowledge of TCP/IP, DNS, DHCP, VPN connectivity, and wired/wireless network troubleshooting
• Experience supporting printers and peripheral devices
• Strong troubleshooting and problem-solving abilities
• Good communication skills with the ability to support users effectively
• Ability to work independently and as part of a team
• A degree in Computer Science, Information Technology, or a relevant IT qualification or apprenticeship is desirable

Responsibilities:

• Act as the first point of contact for IT queries, incidents, and service requests from users
• Provide technical assistance across office and vessel environments
• Set up, configure, and maintain laptops, desktops, virtual machines, printers, mobile devices, and other IT equipment
• Support Windows 10 and Windows 11 operating systems, including troubleshooting and configuration
• Assist with user account administration and access requests using Active Directory
• Provide remote support using appropriate remote support tools
• Maintain IT asset information and update technical documentation
• Monitor equipment performance and assist with maintaining system reliability
• Support hardware deployments, upgrades, and equipment replacements
• Escalate more complex infrastructure issues when required
• Work with external vendors and suppliers where necessary
• Follow IT policies and Cyber Security procedures
• Support IT projects as required

Technologies:

• Active Directory
• Hardware
• Support
• Mobile
• Network
• Security
• TCP/IP
• VPN
• Windows

More:

We are a global ship owner operating in an international environment. You will join our IT team and support users across both office and vessel locations, helping to resolve technical issues, maintain IT equipment, and support the smooth running of our business systems. This is an excellent opportunity to develop your IT support career, gain exposure to a wide range of technologies, and build long-term career development within a forward-thinking organisation. We offer a competitive salary and the opportunity to develop your technical skills in a global working environment.

last updated 32 week of 2026