ITSM / ServiceNow Pre-Sales Consultant

Salary: £60,000 - 100,000 per year

Requirements:

• Strong senior solution pre-sales experience, ideally around Enterprise Service Management.
• Prior experience in a senior pre-sales capacity across customer markets such as Financial Services, Managed Service Providers, Law, Education, Health, Manufacturing, Retail, Telco, and Public Sector.
• Background in ITSM/ITIL is mandatory, including cloud computing knowledge or experience.
• Knowledge or experience in IT Operations Management, Automation/Orchestration, Hybrid Cloud Management, SIAM, and TOGAF is optional but advantageous.
• Extensive knowledge of Enterprise IT Service Management solutions from one or more vendors such as ServiceNow, HP SM, IBM Tivoli, CA Unicenter, Cherwell, and BMC Remedy.
• Strong architecture, design, and implementation experience with Enterprise Service Management domain solutions, products, and industry best practices and trends.
• Strong architecture, design, and implementation experience with complex interfaces and integrations, including use of an Enterprise Service Bus (SOA).
• Prior experience using industry-based SDLC methodologies such as waterfall, agile, or w-agile in process or solution deployment-based engagements.
• Prior experience addressing business and technical stakeholder requirements and translating these into appropriate solution architectures.
• Prior experience developing sales, technical, or service delivery collateral.
• Prior experience working with virtualization and cloud solutions is advantageous.
• Consulting background.

Responsibilities:

• Work closely with our sales force to qualify customer needs as part of the sales cycle.
• Respond to Request for Information and Proposal documents with our sales force as part of the sales cycle.
• Demonstrate out-of-the-box product functionality and capability onsite or via WebEx sessions to existing customers and prospects.
• Prototype and demonstrate tailored capability and functionality onsite or via WebEx sessions to existing customers and prospects.
• Capture high-level business and functional requirements as part of scoping engagements.
• Provide indicative estimates for consulting work required, including project management, process consulting, communications and adoption, technical delivery, and support.
• Stay current on product developments and releases to the level required for demonstrations and thought or solutions leadership across the ServiceNow application stack.
• Support marketing events, including blogs, shows, seminars, conferences, webinars, case studies, and data sheets.
• Stay current on competitive analysis and understand differentiators between our company and its competitors.
• Understand business and technical problems addressed by the solutions, including key regulations, business drivers, evolving business needs, and security considerations.
• In conjunction with Sales and the Delivery team, conduct transition briefings and communicate commitments and expectations in preparation for deployment.
• Oversee the quality and integration of the solution architecture, design integrity, communications, and the interface between applications, legacy systems, component libraries, content repositories, and supporting databases.
• Liaise between the client, vendors, project management, and the technical team on questions, issues, and revisions to the solution architecture.
• Advise project management and the client on solution architecture options, their impacts, and decisions.
• Advise project management and the client on the impact of new technologies on their existing technical and information system environment.

Technologies:

• Cloud
• IBM
• Support
• ITIL
• ITSM
• Marketing
• Security
• ServiceNow
• TOGAF
• DevOps

More:

Reporting directly to the Head of Pre-Sales, we are seeking a Senior Solutions Consultant or Solutions Consultant to provide solution leadership and ServiceNow solution consultancy across ITSM, HR, PA, CSM, ITBM, ITOM, Orchestration and Automation, and IT Sec Ops in support of our sales force. The role is based in London on a permanent basis, with a salary range of 55,000 to 70,000. The position supports a range of activities including product and prototype demonstrations, proposal and statement of work production, responding to RFIs and RFPs, and scoping opportunities and engagements. We are an IT-focused organisation with a consultative pre-sales environment.

last updated 35 week of 2026