IT & Telephony Support Analyst

Salary: £? - ? per year

Requirements:

• Experience working in an IT support, infrastructure, or telephony-related role.
• Good understanding of PSTN/telephony systems.
• Basic IT networking knowledge, including IP networking, network patching, and configuring IP phones.
• Strong administrative skills with excellent attention to detail.
• Excellent communication and stakeholder engagement skills.
• Ability to work independently and manage visits across multiple sites.
• Full UK driving licence and willingness to travel between our locations is preferred.
• Previous experience working with telephone infrastructure audits or migrations is desirable.
• Knowledge of VoIP or IP telephony environments is desirable.
• Experience documenting IT assets or telecommunications infrastructure is desirable.

Responsibilities:

• We conduct site visits across our locations to investigate and assess PSTN telephone lines.
• We identify the location, purpose, and usage of each telephone line.
• We record and document telephony equipment and services in use.
• We gather and validate information relating to telephone contracts and associated infrastructure.
• We liaise with site contacts and business stakeholders to obtain and verify information.
• We maintain accurate records and produce clear documentation of findings.
• We support the review of our telephony estate and recommend updates where appropriate.
• We ensure all collected information is accurate, complete, and communicated effectively to project stakeholders.

Technologies:

• Support
• Network

More:

We are seeking an IT & Telephony Support Analyst to support the review and analysis of PSTN lines across our sites. This is a hands-on role that involves visiting multiple locations, working closely with stakeholders, and accurately documenting the equipment, services, and infrastructure associated with each line. We value a blend of administrative, communication, and technical IT skills, particularly in telephony and networking. GCS is acting as an Employment Business in relation to this vacancy.

last updated 31 week of 2026