IT Technical Authority

Salary: £70,000 - 80,000 per year

Requirements:

• Strong background in infrastructure, networks, or platform engineering in a complex environment.
• Demonstrable experience acting as a senior technical escalation point or authority.
• Deep understanding of change, incident, and problem management processes.
• Ability to translate complex technical concepts into clear, actionable explanations.
• Experience leading or mentoring technical teams.
• Strong stakeholder management skills, with the ability to challenge constructively and influence outcomes.
• Experience operating within technical assurance or governance frameworks.
• Familiarity with ITIL principles.
• Exposure to security-focused environments, secure-by-design, or compliance-driven delivery.
• Must be a sole UK National and eligible to work in the UK.
• Must be eligible to obtain and maintain a UK Government DV-level security clearance.

Responsibilities:

• Provide expert oversight and approval of infrastructure, network, and platform designs.
• Review, challenge, and assure technical decisions to ensure solutions are secure, supportable, and aligned with standards.
• Act as the senior technical escalation point for high-impact or complex issues.
• Ensure documentation, architecture, and change records meet quality and compliance expectations.
• Offer strategic direction across infrastructure and network domains, maintaining a clear view of performance, risk, and lifecycle health.
• Lead and mentor network and infrastructure engineers, promoting strong engineering principles and technical quality.
• Support prioritisation of workloads, project demands, and operational improvements.
• Contribute to the development of long-term technology roadmaps.
• Identify risks, constraints, and future opportunities to improve resilience, scalability, or efficiency.
• Track emerging technologies and recommend their adoption where value is clear.
• Lead technical elements of change management, ensuring risks are properly assessed and mitigated.
• Provide expert input to CAB and drive continuous improvement in governance processes.
• Capture technical lessons learned and embed them into engineering practice.
• Lead root-cause analysis and coordinate long-term remediation for recurring incidents.
• Work with engineering teams to reduce technical debt and increase platform stability.
• Drive proactive risk reduction across infrastructure and networks.
• Act as the technical authority in discussions with customers and partners.
• Review supplier designs, documentation, and proposals to ensure alignment with standards and requirements.
• Represent the organisation with confidence in technical governance forums.
• Mentor and develop engineers, improving capability and consistency across the team.
• Identify skills gaps and shape technical training plans.
• Promote high-quality engineering practices, secure-by-design thinking, and good documentation habits.

Technologies:

• Support
• ITIL
• Network
• Security

More:

We are MASS and we are seeking an experienced, forward-thinking Technical Authority to join us onsite in Corsham (SN13). This is a senior technical role offering a salary of £70,000 to £80,000, 25 days annual leave plus Bank Holidays, the option to buy or sell up to 5 days of leave, continuous professional development support, two pension schemes, life assurance up to 4x salary, private medical and dental insurance, and a range of additional wellbeing and lifestyle benefits including a health and wellbeing allowance, electric/hybrid car leasing, and a cycle to work scheme. We put wellbeing at the core of our culture, supporting our people through mental health first aiders and an employee assistance programme, and we pride ourselves on helping employees flourish and reach their full potential while working on highly secure projects.

last updated 34 week of 2026