IT Support Technician

Salary: £27,000 - 30,000 per year

Requirements:

• IT qualifications are advantageous, such as CompTIA, MCP, MCSE, MCSA, CCNA, CCNP, ITIL, ITSM, Cyber Essentials or similar
• Experience working for an IT Managed Service Provider (MSP) or IT Support business is advantageous
• Knowledge of key technologies such as Windows Server, Office 365, Firewalls, WDS, Intune and Entra is advantageous
• Advantageous skills include VMware, Hyper-V, hosted telecoms, IP telephony, Linux, AWS/Azure Cloud, Access Control Systems, BCDR and CCTV IP
• A full UK driving licence is preferred

Responsibilities:

• Provide 1st and 2nd line IT support to end users, including troubleshooting, fixes, IT incident management, call logging, prioritisation, ticket management and escalation of complex IT incidents
• Support a range of customer IT environments, including desktop PCs, servers, networks, IT infrastructure, peripherals, telephony, applications, software, hardware and IT cyber security
• Communicate with end users, work to agreed SLAs, update the IT helpdesk ticketing system and write clear IT documentation
• Assist in the delivery of IT projects, including IT installations, rollouts, laptop upgrades, migrations and printer deployments

Technologies:

• AWS
• Azure
• Cloud
• Hardware
• Hyper-V
• Incident Management
• Support
• ITIL
• ITSM
• Linux
• MCP
• Office 365
• Security
• VMware
• Windows

More:

We are an established IT Managed Services business with a proven track record spanning 20+ years. We are offering a permanent IT Support Technician position based in Derby on a hybrid working basis, with 4 days per week in the office and 1 day per week working from home. The salary is £27,000 to £30,000 depending on experience, and our benefits include 22 days holiday plus bank holidays, a day off on your birthday, pension, health care, training and career development. We are ideally looking for someone to start in September or October 2026.

last updated 34 week of 2026