IT Support Apprenticeship

Salary: £13,544 - 21,904 per year

Requirements:

• GCSE English and Mathematics, or equivalent.
• A full UK driving licence and access to a vehicle.
• Good written and verbal communication skills.
• A positive attitude and genuine willingness to learn.
• Good attention to detail and a methodical approach to problem-solving.
• A strong personal interest in technology.
• Experience building, upgrading or repairing PCs would be beneficial.
• Ability to explain technical information clearly and patiently.
• Organised, dependable and comfortable working as part of a team.

Responsibilities:

• Assist our Service Desk with day-to-day support activities, including logging, triaging, updating, escalating and resolving customer tickets within agreed timescales.
• Prepare and configure new desktops and laptops for customers.
• Diagnose and repair customer devices.
• Install Windows, drivers and applications using custom deployment images through Windows Deployment Services.
• Use Microsoft 365 and Windows Autopilot to configure Microsoft Entra ID-joined devices.
• Use Microsoft Intune to deploy policies, applications and automated configurations.
• Assist our Projects team with cloud migrations, cybersecurity audits, VoIP systems, Wi-Fi, broadband and firewall installations.
• Maintain clear and accurate records of completed work.
• Visit customer sites when required.

Technologies:

• Cloud
• Firewall
• Support
• Microsoft 365
• Microsoft Intune
• Windows
• Office 365
• Active Directory
• Azure
• Hyper-V
• TCP/IP
• VMware
• Veeam

More:

We are a growing managed services provider based in Leeds. Since launching in November 2019, we have built our business by working hard, looking after our customers and maintaining a consistently high standard of service. We believe IT support should be honest, fair and focused on building long-term relationships. Our priority is not simply to win new customers but to continue delivering excellent service throughout the relationship. Our strong customer retention reflects the care and commitment of our team. We are a friendly and open company where people are trusted, supported and encouraged to develop. Although this is primarily an office-based role, our systems are cloud-based and we understand that flexibility is sometimes needed for appointments, family commitments and other important occasions. Our company is part of a wider group that also includes managed print, software and document-management businesses. Around 50 people work across the group, sharing communal spaces and taking part in regular social events. We want our employees to build long-term careers with us. You will have the opportunity to earn industry-recognised certifications, gain valuable practical experience and progress as our technical team continues to grow. This is a full-time, permanent apprenticeship based in person in Leeds. We offer a range of benefits including apprenticeship-rate pay, 20 days annual leave plus bank holidays, additional leave with service, Christmas week off, pension, on-site parking, paid business travel expenses, company events, discounts, wellbeing support and unlimited professional certifications with ongoing technical training.

last updated 31 week of 2026