IT Support Analyst

Salary: £48,000 - 79,000 per year

Requirements:

• Hands on strong technical experience
• Strong Windows Server, Active Directory, Office 365, Exchange online skills
• Excellent Networking skills (DNS, DHCP, TCP/IP, Firewalls, switch management)
• At least 2 years of 1st/2nd line IT support experience
• Good knowledge and working experience with Microsoft O365 and Microsoft Azure
• Working knowledge of voice platforms (e.g. VoIP, PBX, Microsoft Teams)
• Experience working within an ITIL Service Desk methodology
• Credible knowledge/experience of supporting Active Directory and Group policies in a hybrid 2023/Azure AD environment
• Working knowledge or experience in supporting virtual infrastructure and systems, namely Hyper-V
• Working knowledge of backup solutions/systems
• GCSE or equivalent (preferred)

Responsibilities:

• Deliver day-to-day first line and second line support to the organization as a point of contact on the IT Service Desk
• Provide IT support and preventative maintenance for all office systems
• Update Service Desk calls with progress notes for users and team members
• Resolve IT issues and faults in the shortest possible time, meeting service level targets
• Perform regular health checks on IT systems and ensure equipment labeling is up to date
• Keep IT assets updated using programmatic tools and spreadsheets
• Resolve complex hardware/software problems, including printing/application issues
• Administer and support Office 365, Exchange online, Azure AD, and PowerShell
• Support mission-critical Azure hosted cloud-based systems
• Install, configure, and set up servers, workstations, and mobile devices
• Monitor system performance and conduct routine inspections to prevent wider problems
• Prioritize support and maintenance tasks to meet service level expectations

Technologies:

• Active Directory
• Azure
• Cloud
• Hardware
• Hyper-V
• Support
• ITIL
• Mobile
• Office 365
• PowerShell
• TCP/IP
• Windows
• Swift

More:

We are PDL Finance Limited, established in 2009 and regulated by the FCA, with a proven track record for customer and employee satisfaction. Our office in Loughton, Essex features a newly refurbished dedicated workspace with an onsite gym and parking, excellent transport links, and a rich array of benefits including 28 days annual leave, a pension scheme, health cash back schemes, and various team incentives. We are seeking an IT Support Analyst to join our small IT team, providing essential support for our internal systems and resources, particularly during a period of significant growth.

last updated 39 week of 2026