IT Support Analyst

Salary: £30,000 - 32,000 per year

Requirements:

• Proven experience in IT support, service desk, or desktop support roles with strong troubleshooting and diagnostic skills.
• Solid knowledge of Microsoft 365 and experience supporting Windows laptops, desktops, and core business systems.
• Ability to manage and prioritise service desk tickets effectively, taking ownership through to resolution.
• Strong communication and interpersonal skills, with the ability to support non-technical users clearly and patiently.
• Good organisational skills with the ability to work independently, manage workload, and escalate issues appropriately.
• Customer-focused mindset with a proactive approach to problem solving, continuous improvement, and service delivery.

Responsibilities:

• Deliver high-quality, customer-focused IT support across the business.
• Diagnose, prioritise, and resolve technical issues through effective ticket management and troubleshooting.
• Support Microsoft 365, Windows devices, and user account administration.
• Manage onboarding and offboarding processes.
• Maintain IT equipment and produce documentation.
• Work closely with colleagues and third-party suppliers.
• Communicate clearly with non-technical users.
• Identify recurring issues and contribute to IT projects, system improvements, and overall service reliability.

Technologies:

• Support
• Microsoft 365
• Windows
• Office 365

More:

We are a leading UK-based, multi award-winning home furnishings business supplying both retail and trade customers across the UK and Europe. This is a hands-on IT Support Analyst role, offering a salary in the region of £30,000 to £32,000 depending on experience, plus a pension scheme, health cash plan, free onsite parking, and 29 days annual leave.

last updated 31 week of 2026