IT Service Desk Support Engineer

Salary: £25,000 - 35,000 per year

Requirements:

• Proven experience in a 1st/2nd Line Service Desk role.
• Technical knowledge of Microsoft systems including AD, Windows Server, DNS, DHCP, and NPS.
• Experience with networking tools such as firewalls, switches, routers, and Wi‑Fi.
• Exposure to cloud, storage, and virtualisation technologies including Azure, Office 365, SharePoint, NAS, VMware, and Hyper-V.
• Ability to work independently and handle a pressurised ticketing environment.
• Exceptional customer service and engagement skills.
• A full driving licence is preferred.

Responsibilities:

• We manage multiple tickets and projects simultaneously.
• We assist with technical support requests within the team.
• We keep our IT documentation fully up to date.
• We meet and exceed established SLAs.
• We ensure clear communication with both customers and internal staff.
• We report directly to and work closely with the senior management team.
• We handle office-based duties and conduct onsite work when required.

Technologies:

• Azure
• Cloud
• Hyper-V
• Support
• Office 365
• SharePoint
• VMware
• Windows

More:

We are an established IT provider recruiting a 2nd Line Service Desk Engineer to join our growing service desk team based in Shoreham. In this role, we provide excellent customer service while responding to and resolving a wide range of technical support requests in a dynamic, ever-changing environment. Please apply as directed.

last updated 30 week of 2026