Interim Housing Systems Support Analyst

Salary: £? - ? per year

Requirements:

• Strong background in ICT, Digital Services or Technology Operations.
• Experience supporting NEC Housing applications, ideally the NEC Integrated Housing Management System.
• Good understanding of IT Service Management (ITSM), including Incident, Problem, Change and Release Management.
• Experience managing suppliers and third-party service providers.
• Strong analytical and troubleshooting skills with a proactive approach to problem solving.
• Experience supporting business change, system upgrades and service improvements.
• Knowledge of data governance, reporting and information management.
• Understanding of disaster recovery and business continuity principles.
• Excellent communication skills and the ability to work effectively with both technical and non-technical stakeholders.
• ITIL Foundation (or higher).
• Project or Programme Management qualification.
• Relevant technical or application certifications.
• Experience in Local Government, Housing, Public Sector or Social Housing is advantageous.
• Knowledge of Housing Management processes and statutory requirements is advantageous.
• ITIL certification is advantageous.
• Project Management methodologies such as PRINCE2, Agile or MSP are advantageous.
• Experience with cloud-based applications and SaaS environments is advantageous.
• Membership of a professional body such as BCS is advantageous.

Responsibilities:

• Maintain the day-to-day operation of key housing systems.
• Manage incidents and system changes.
• Support upgrades and ensure services remain secure, resilient and fit for purpose.
• Work with business stakeholders to identify opportunities for improvement.
• Support transformation initiatives.
• Ensure applications continue to meet the evolving needs of the organisation.
• Maintain stable, secure and reliable Housing Application services.
• Support the successful delivery of planned system upgrades and enhancements.
• Improve service performance and user satisfaction.
• Strengthen governance, documentation and support processes.
• Support ongoing transformation and continuous improvement across Housing Services.

Technologies:

• Cloud
• ICT
• Support
• ITIL
• ITSM

More:

We are offering a fixed-term or temporary assignment of 3 to 12 months within our Digital & Technology team. This is an opportunity to make an immediate impact by supporting and enhancing our Housing Applications estate, including the NEC Integrated Housing Management System. You will work closely with Housing Services, our Digital & Technology colleagues and third-party suppliers to deliver high-quality application support, drive service improvements, and help ensure our systems are stable, secure, resilient and fit for purpose.

last updated 32 week of 2026