Infrastructure Support Engineer

Salary: £51,000 - 91,000 per year

Requirements:

• In-depth knowledge of Microsoft client operating systems (Windows 10/11)
• Knowledge of Active Directory and Group Policy Objects (GPOs)
• Knowledge of Microsoft SCCM and Group Policy administration
• Extensive experience working in a desktop support environment
• Knowledge of WIMS and their management
• Experience with System Centre Configuration Manager (SCCM), Assessment and Deployment Kit (ADK), and Microsoft Deployment Toolkit
• Knowledge of network infrastructure
• Ability to create and manage professional, articulate documents
• ITIL awareness
• Ability to successfully complete high-level government vetting

Responsibilities:

• Provide 3rd Line technical support for desktop hardware and software, including SCCM, Group Policy, and deployed applications
• Assist with creating and managing Windows Images (WIMS) to support Operating System Deployment (OSD) for desktops, laptops, and workstations
• Help deliver contracted IT services and value-added services to the end client, providing effective, efficient, customer-focused support to client staff
• Manage WIMS and OSD for the desktop environment
• Develop and create standard WIM images
• Produce OSD task sequences for various hardware platforms
• Assist with testing newly created SOEs
• Troubleshoot SOE- and build-related issues
• Liaise with suppliers to correct faults and implement software and hardware fixes and upgrades
• Document technical solutions in the Service Desk knowledge base
• Provide technical support and training to 1st and 2nd Line Service Desk Analysts
• Test and document new hardware
• Write user documentation supporting the front-office hardware and software infrastructure
• Investigate new products and solutions and make recommendations
• Create Group Policies and administer existing policies
• Analyse, manage, and deploy Microsoft patches to the desktop environment

Technologies:

• Active Directory
• Hardware
• Support
• ITIL
• Network
• Windows

More:

We are hiring for an Information Technology role based in Bristol or Hatfield, UK, providing desktop support services. Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing appropriate technology, and managing customer infrastructures. We offer a friendly, open working environment with limited hierarchy and welcome professionals with diverse competencies, personalities, and strengths who share our values of teamwork and performance. We are growing and hiring, and we encourage, empower, and support our people, with a strong sense of community.

last updated 39 week of 2026