First Line Technical Support Engineer

Salary: £25,000 - 30,000 per year

Requirements:

• Were looking for someone with 1–2 years of professional experience in a similar role, or a recent college/university graduate seeking a first step into an IT career.
• You have experience with or an understanding of MS Office, Active Directory, TeamViewer or similar tools, Exchange/Office 365, and antivirus software.
• Experience using a ticketing system or working to SLAs is advantageous.
• You have excellent written and spoken English and strong communication skills, in person and by telephone.
• Youre personable and able to build rapport with IT technicians and integrate into our technical team and client IT departments.
• Youre punctual, thorough, and attentive to detail.
• IT qualifications are advantageous but not essential.
• You have a valid UK driving licence and are available to travel to London and other client locations.

Responsibilities:

• Youll provide first-line technical support as part of our 24x7 Support Team.
• Youll troubleshoot and resolve a range of hardware and software issues.
• Youll work independently to address technical challenges and meet customer expectations and satisfaction.

Technologies:

• Active Directory
• Hardware
• Support
• Office 365
• Security
• REST

More:

Were Krome Technologies, a people-first technology consultancy providing IT services and solutions across industries. We partner with clients to help achieve their business goals through forward-thinking technology, guided by our values of Community, Confidence and Integrity. Were hiring a First Line Technical Support Engineer for our technically strong, friendly 24x7 Support Team at our head office in Chertsey, Surrey, with possible secondments to client sites. This is a permanent, full-time role paying £25,000–£30,000 basic, depending on experience, plus a £4,000 shift allowance. The schedule alternates between blocks of four day or night shifts and four days off; shifts run 8am–8pm or 8pm–8am, including a two-hour break. We provide training through teamwork and Microsoft qualifications. Benefits include 25 days annual leave plus bank holidays, increasing with service; an Employee Assistance Programme; an EV salary sacrifice scheme; private medical insurance after five years; learning and development support; recognition and long-service awards; complimentary breakfast, tea, coffee and fruit; discounted gym membership; a cycle-to-work scheme; showers, free private parking, a breakout room, social and charity events, and EV charging points. Were an equal opportunity employer committed to diversity, inclusion, dignity and respect, and to protecting the privacy and security of personal information we process.

last updated 39 week of 2026