Technical Author

Salary: £50,000 - 50,000 per year

Requirements:

• Proven experience as a Technical Author, Technical Writer, or in a similar technical documentation role
• Ability to understand technical concepts and work with engineers and technical specialists to gather information for accurate documentation
• Relevant experience in one or more of the following areas: cloud and on-premises environments, Azure, IT infrastructure and operational environments, SaaS and client-server applications, technical and user-focused documentation, Confluence, Markdown, Git/GitHub, Azure DevOps, Microsoft 365, or SharePoint Online
• Strong communication skills and confidence working with people at different organisational levels, from technical specialists to senior stakeholders
• Ability to work independently, ask effective questions, and identify opportunities to improve documentation or processes

Responsibilities:

• Create and maintain technical documentation, system guides, processes, specifications, and operational documentation
• Work with technical teams and subject matter experts to understand complex systems and processes
• Translate technical information into clear, concise, accessible content for different audiences
• Establish and maintain documentation standards, style guidelines, and best practices
• Review and improve existing documentation using feedback, support tickets, and stakeholder interviews
• Manage documentation through version control and keep it aligned with system and software changes
• Review, edit, and proofread documentation to maintain a consistently high standard
• Identify ways to improve how technical documentation is created, managed, and accessed
• Work with stakeholders across technical teams, operations, senior management, and end users

Technologies:

• Azure
• Cloud
• Confluence
• DevOps
• Git
• GitHub
• Support
• Microsoft 365
• SharePoint
• Office 365

More:

We are working with a leading organisation in a highly technical, business-critical environment that is expanding its Technical Operations function. This permanent Technical Author role is based in South Wales with hybrid working, supporting a varied technology estate that includes Azure, datacentres, end-user computing, and on-premises systems. As our Technical Operations function expands, you will help shape documentation standards, improve processes, and strengthen how technical knowledge is documented and shared across the organisation.

last updated 39 week of 2026