Senior Performance Analyst - Hunslet

Salary: £75,000 - 75,000 per year

Requirements:

• Experience measuring the performance and effectiveness of digital products and services
• Experience working in Agile multidisciplinary teams to define KPIs and performance measures
• Experience using web analytics tools to analyse user behaviour and service performance
• Ability to set meaningful KPIs aligned with digital product or service goals
• Ability to use data to influence decisions and clearly communicate analysis and insights to stakeholders
• Experience writing efficient, cost-effective SQL queries to support analysis and reporting

Responsibilities:

• Work closely with Product Managers, Designers, User Researchers, Developers and analytical professionals to understand user behaviour, evaluate service performance and identify opportunities for improvement
• Lead the collection, analysis and interpretation of performance data
• Develop meaningful KPIs, create impactful dashboards and provide actionable insights to support better decisions
• Help design and evaluate experiments, improve data quality, develop analytics solutions and champion best practice across the organisation

Technologies:

• Support
• SQL
• Web

More:

We are DWP Digital, part of the UKs largest government department. We build and maintain digital services used by nearly everyone in the UK, supporting millions of citizens and helping people into work. Our Performance Analysts work on services at enormous scale, influencing strategic decisions and helping improve outcomes for citizens. We offer hybrid working, with approximately 40% of time at home and 60% collaborating face to face in a hub. Pay is up to £75,497, with a Civil Service pension featuring employer contributions of 28.97%, annual leave starting at 26 days and rising to 31, up to three additional flexi-time days off per month, and public holidays. Our benefits include time off for volunteering and charitable giving, shopping and leisure discounts, interest-free bike and season-ticket loans, and professional development, coaching, mentoring and career progression. We value an inclusive workplace and have received recognition in several diversity, technology and public-sector employer awards. Our selection process has three stages: apply through Civil Service Jobs, followed by a single-stage online interview. See the application page for more information and to apply.

last updated 39 week of 2026