Timetable Support Specialist

Salary: £30,000 - 35,000 per year

Requirements:

• Minimum two years experience of whole-school timetabling and/or school data management.
• Experience working in a school, education technology provider, local authority or related education environment.
• Knowledge of school MIS systems.
• Experience supporting users with software, systems or technical queries.
• Strong analytical and problem-solving skills with the ability to investigate complex issues.
• Confidence working directly with customers and explaining technical concepts in a clear and accessible way.
• Experience using spreadsheet and database software.
• High level of ICT literacy, including a strong working knowledge of Microsoft Office applications.
• Undergraduate degree or significant relevant experience in a similar role.

Responsibilities:

• Deliver specialist support for complex product, configuration and usage issues.
• Work directly with schools to resolve challenging timetabling queries and achieve successful outcomes.
• Support customers during implementation, onboarding and ongoing use of the platform.
• Provide expert guidance on best practice, configuration options, product capabilities and system limitations.
• Conduct technical investigations into complex issues, identifying root causes and recommending solutions or workarounds.
• Analyse customer requirements and support schools through timetable changes, reconfigurations and complex scheduling scenarios.
• Collaborate closely with Customer Success, Product and Technical teams to resolve customer challenges.
• Act as a subject matter expert, supporting colleagues with specialist product knowledge.
• Identify recurring customer issues and provide feedback to Product teams to help shape future improvements.
• Create and contribute to knowledge articles, guidance materials and best practice documentation.
• Support customer retention by helping schools realise maximum value from the software.
• Proactively identify opportunities for customers to improve their use of the platform and strengthen adoption.

Technologies:

• ICT
• Support

More:

We are Tes, and we are passionate about helping schools operate more efficiently through innovative technology. Our timetabling software provides powerful solutions for schools, helping them tackle even the most complex scheduling challenges while supporting priorities such as teacher wellbeing, curriculum delivery and resource optimisation. This Timetable Support Specialist role, internally known as a Complex Product Support Associate (Timetabling), sits within our Customer Success team. The role is based in Sheffield on a hybrid basis, with 3 days a week in the office and 2 days from home, and offers a salary of up to £35,000 base salary. We offer the opportunity to work with a market-leading timetabling solution, collaborate with education professionals across the sector, and develop deep expertise in an area that makes a genuine difference to schools.

last updated 38 week of 2026