Head of Customer Success

Salary: £80,000 - 90,000 per year

Requirements:

• Demonstratable experience owning customer success improvements
• Experience achieving strong NPS/ CSAT scores in a client services role within a tech business
• Strong data driven decision making to drive ROI through communication cadences
• A real passion for self-improvement and progression
• A tailored, people centric approach to customer service
• Excellent communication & presentation skills
• Any experience working in a high growth, dynamic scale up would be a plus

Responsibilities:

• Lead customer success as the figurehead of customer satisfaction
• Use data driven decision making to review, improve and scale the customer journey
• Work closely with sales, marketing, operations, technology and product to embed automation
• Ensure the customer receives a market leading level of service and continuity
• Build and improve customer success strategy in a collaborative, delivery focussed environment

Technologies:

• AI
• Cloud
• Marketing

More:

We are a market leading scale up based in Birmingham city centre, operating as a true disrupter in our field. We use the latest AI, cloud and automation technology to drive success within the professional services space. With extensive UK growth planned over the coming months, we offer autonomy to innovate and progress in a collaborative, delivery focussed environment. We also offer long term hybrid, flexible working, a bonus scheme, a clear progression pathway, an electric company car scheme, death in service, 25 days holiday and share options.

last updated 37 week of 2026