User Researcher - Bristol

Salary: £55,000 - 55,000 per year

Requirements:

• We require proven experience leading user research programmes using a range of behavioural and attitudinal research methods, with a strong understanding of when to apply them.
• We require experience working across multiple stages of the product or service lifecycle, from discovery and exploration through to design and delivery.
• We require existing Security Check (SC) Clearance or eligibility to obtain it, including meeting UK residency requirements.
• We require experience working with Government Digital Service (GDS) Service Standards and applying GDS design principles.
• We require excellent communication, storytelling, stakeholder management and facilitation skills.
• We require experience working within multidisciplinary agile teams, leading research activities and influencing product or service design through user insights.
• We require familiarity with using prototypes to test hypotheses, validate assumptions and evaluate user journeys.
• We require knowledge of tools and techniques used for both remote and in-person research.
• A bachelors degree in Psychology, Sociology, Anthropology, Human-Computer Interaction, User Experience or a related discipline is desirable.
• Experience recruiting and engaging diverse user groups to support the delivery of accessible and inclusive services is desirable.
• A passion for continuous learning and applying emerging technologies and approaches to enhance research practices and client outcomes is desirable.

Responsibilities:

• We partner with Product Managers, Designers, Developers and other User Researchers to plan and deliver high-impact research.
• We develop a strong understanding of users to inform product and service design decisions.
• We lead user research activities within our team, selecting appropriate methodologies to generate valuable insights.
• We plan and conduct qualitative research, including remote and in-person interviews, observations, diary studies, concept testing and usability testing.
• We use quantitative research methods, such as surveys, to uncover actionable insights and work alongside analytics specialists to enrich findings.
• We consider the end-to-end user journey, including business, policy and technical constraints that may influence the user experience.
• We present research findings clearly and engage teams in analysis and synthesis activities to build empathy for users.
• We support the adoption of user-centred design principles and user research best practices across teams and the wider organisation.

Technologies:

• Support
• Security
• UX UI Design

More:

We are a growing digital consultancy looking for an experienced User Researcher to join our collaborative team and help create user-centred products and services. We work with multidisciplinary teams across public and private sector organisations, offering exposure to complex and meaningful projects, hybrid working arrangements, opportunities to travel to client sites when required by project needs, and ongoing professional development, learning and career growth. We are proud of our diverse and inclusive community, and we welcome applications from people of all backgrounds and perspectives.

last updated 39 week of 2026