End User Compute Professional

Salary: £36,000 - 67,000 per year

Requirements:

• Microsoft Azure management of users, devices and groups
• ITIL foundation accredited
• Microsoft InTune device and policy management
• Active Directory group policy management, with understanding of DNS and DHCP
• Strong customer focus and drive to provide proactive, pre-emptive and best-in-class service
• Ability to process complex ideas and think logically; perceives and understands others
• Ability to take well-evaluated risks and make decisions and take action
• Proven ability to execute plans under difficult circumstances; confronts and resolves conflict; demonstrates high energy
• Acts with integrity and takes responsibility for own actions and responses
• Familiarity with collaborative ways of working
• Ability to follow well-defined procedures and qualify/highlight anomalies
• SCCM deployments, packaging, patching, reporting and upgrading
• Windows 10 troubleshooting and support of an EUC estate of 7500 devices
• Windows Defender compliance across the estate
• PowerShell scripting knowledge
• Microsoft 365 Modern Desktop Administrator certification (MD-100, MD-101)
• Microsoft 365 Messaging Administrator certification (MS-203)
• SCCM-based courses or qualifications

Responsibilities:

• Deliver successful technical resolutions to complex customer 3rd line issues
• Problem solve and apply technical knowledge to unknown issues
• Plan complex changes with first-time delivery to ensure sustained service across a wide range of products and solutions
• Provide service management and design support on existing and new contracts
• Implement solutions in a timely manner to meet service level agreements
• Proactively drive own workload and reactively manage multiple tasks escalated by customers and other EMS teams
• Work closely with internal and external stakeholders and customers to understand requirements and build effective working relationships to ensure smooth running of contracts
• Drive own development plan to maintain skill set and knowledge of 3rd party and BT products and solutions
• Participate and contribute to continuous improvement and coaching within the team
• Manage workload and delivery to meet key performance indicators
• Make complex decisions to balance customer and business needs
• Produce and regularly review technical support documentation to an agreed standard
• Review and accept Service Transition documentation
• Report on the health of the information, carry out analysis, and implement improvement actions
• Identify, assess and investigate problems through to root cause
• Provide 2nd line support to meet contractual SLAs as required
• Complete application upgrades to meet contractual SLAs as required

Technologies:

• Active Directory
• Azure
• Support
• ITIL
• Microsoft 365
• Microsoft Intune
• PowerShell
• Windows
• Office 365
• Cloud
• AI
• Mobile
• Security

More:

We work on the Devon & Cornwall Police MSC, maintaining the End User Compute (EUC) infrastructure across approximately 7500 devices and providing proactive and reactive support to ensure end user compliance, including patching and adherence to National Enablement Programme guidelines and policies. We offer tailored benefits to support your growth, wellbeing, and everyday life, including a 10% on-target annual bonus, access to an online private GP 24/7 for you and your immediate family, market-leading paid carers leave, equalized maternity, paternity and adoption leave, discounted EE and BT products, a market-leading pension scheme, and a holiday purchase scheme. BT Group is the UKs leading communications group and the holding company behind BT, EE, Openreach and Plusnet. Our purpose is to connect for good, and our Group teams shape strategy, policy, brand, capital allocation and transformation to help the whole organisation perform at its best. We have a singular culture that unites our people as customer-first challengers, committed, clear and connected, and joining us means working at the heart of a business that matters to the UK.

last updated 37 week of 2026