Lead Product Researcher

Salary: £29,000 - 69,000 per year

Requirements:

• Bachelors degree required; a postgraduate qualification in behavioural science, human-computer interaction, design research, or a related field is a plus.
• Proven experience as a UX or Product Researcher, Insight Lead, or similar role, with at least 4+ years at a senior level in product-led or research-driven organisations.
• Track record of delivering actionable research that directly influenced product strategy, design, or commercial decisions.
• Hands-on experience with qualitative and quantitative methods, including interviews, surveys, usability testing, focus groups, screen-recording analysis, and A/B testing.
• Experience conducting competitor and market analysis and translating findings into strategic opportunities.
• Proficiency with research and feedback tools such as UserTesting, Maze, Hotjar, Typeform, Optimal Workshop, Dovetail, Lookback, or similar.
• Strong analytical skills with the ability to interpret data and identify meaningful insights.
• Excellent communication and storytelling skills, with the ability to turn evidence into persuasive narratives.
• Highly organised, self-starter mindset, comfortable establishing new functions and processes from the ground up.
• Curiosity, creativity, and a passion for understanding users and driving customer-centric innovation.

Responsibilities:

• Own user research, competitor research, market research, and industry research.
• Champion research-driven thinking across Product, Design, and Engineering, ensuring every decision is grounded in customer understanding.
• Define and implement our product research strategy, setting the standards, tools, and processes for discovery and validation activities.
• Act as the research authority within the team, helping establish best practice and raising the bar for user-centred product development.
• Collaborate with Product Analytics to design and interpret A/B and multivariate tests that measure the impact of features and user experiences.
• Plan and execute end-to-end research using qualitative and quantitative methods, including interviews, surveys, usability testing, workshops, and focus groups, to uncover user behaviours and motivations.
• Conduct market, competitor, and industry research to identify trends, gaps, and opportunities across all product areas.
• Develop and maintain an insight repository for all research, enabling Product Managers and Designers to easily access research findings and customer feedback.
• Gather and synthesise client feedback through multiple channels to help close the loop with customers and improve satisfaction.
• Work closely with Product Managers, Designers, and Engineers to introduce and scale experimentation practices across our products.
• Design and support A/B and concept tests to validate hypotheses and measure the impact of design and feature changes.
• Help define and monitor metrics such as NPS, satisfaction, usability, and adoption to track the effectiveness of product decisions.
• Translate complex research findings into clear narratives and actionable recommendations for technical and non-technical audiences.
• Create personas, journey maps, and behaviour frameworks that inform product strategy and design.
• Deliver presentations, reports, and visualisations that make the voice of the customer tangible and memorable.
• Advise internal teams and, where relevant, collaborate on client-facing consultancy projects focused on user behaviour, design validation, and experience optimisation.
• Work closely with Product Analytics, Product Management, and Design to embed continuous discovery and experimentation into our ways of working.
• Influence product culture, championing curiosity, evidence, and customer empathy as part of our product-led transformation.
• Provide informal coaching and knowledge-sharing to help others run and interpret research confidently.

Technologies:

• Support
• UX UI Design

More:

We are SS&C, a leading financial services and healthcare technology company headquartered in Windsor, Connecticut, with 27,000+ employees across 35 countries and serving more than 20,000 organisations worldwide. This Lead Product Researcher role is based in London or Essex on a hybrid basis and sits within our Global Investor and Distribution Solutions (GIDS) business unit, which delivers global omni-channel investor servicing, including contact centre and digital services. We offer flexibility through a hybrid work model, professional development reimbursement including access to SS&C University, a competitive holiday scheme, competitive wellbeing benefits, and hands-on, team-customised training throughout your career. We are committed to diversity and inclusion and welcome applications from people of all backgrounds.

last updated 36 week of 2026