Scrum Master – Digital

Salary: £56,000 - 96,000 per year

Requirements:

• Proven experience of change delivery and analysis
• Demonstrable experience of Agile principles and development methodologies
• Experience working with digital CX programmes
• Qualification in Scrum (CSM) is advantageous
• Experience with management tools such as JIRA, monday.com or similar
• Strong communication skills
• Excellent knowledge of Scrum techniques and artifacts such as definition of done, user stories, automated testing, and backlog refinement
• Problem-solving and conflict-resolution ability

Responsibilities:

• Use agile methodology values, principles, and practices to plan, manage, and deliver solutions
• Train, mentor, and support the digital team to follow agile values, principles, and practices
• Remove impediments or guide the team to remove impediments by finding the right personnel to remove the impediment
• Manage incoming demand prior to sprint
• Facilitate discussion, decision making, and conflict resolution in pursuit of product delivery
• Determine and manage tasks, issues, risks, and action items
• Schedule and facilitate scrum events, meetings, and decision-making processes
• Monitor progress and performance and help teams make improvements
• Plan and organise demos and product/system testing
• Track project processes, deliverables, and financials
• Prepare and present status reports to stakeholders and Group Change Steering forum

Technologies:

• Support
• JIRA
• Web
• UX UI Design
• Embedded

More:

We are hiring a certified Scrum Master for our central digital team in a newly created role supporting our move to being fully agile across day-to-day work and projects. You will work closely with our Head of Digital, Product Managers, Data Analysts, CRO, Web Managers and UX/UI experts, helping improve cross-team coordination, delivery governance, and agile maturity through coaching, lightweight process improvements and continuous improvement actions. We work in a hybrid way, mainly from our Folkestone office 2 to 3 times a week and in our London office about once a month, with Folkestone as your allocated office and travel costs to London covered when meetings or events take place there. We offer a benefits package that includes 25 days holiday plus bank holidays, the option to buy 5 extra days, pension matched up to 10%, a company performance-related annual bonus up to 5%, life assurance at 4x salary, wellbeing support, colleague discounts, enhanced family leave, income protection, and access to our Saga Academy learning platform. We are the UKs specialist provider of products and services to people aged over 50, known for our trusted brand, high-quality products and exceptional service across cruises, holidays, insurance, personal finance products and our Saga Magazine. We are committed to an inclusive, accessible and respectful workplace where our colleagues can be themselves and make a difference.

last updated 36 week of 2026