Assistant Product Manager

Salary: £62,000 - 102,000 per year

Requirements:

• We have experience contributing to product development or delivery for hardware, AV, or other physical products, from concept through to rollout.
• We have a genuine interest in AV hardware and how it integrates with software and connectivity in live customer environments.
• We have strong communication and coordination skills, with the empathy to work closely with engineers, support teams, and customer-facing colleagues.
• We have a delivery-focused, pragmatic mindset, with a focus on what works in the real world as much as what is on paper.
• We hold a full UK driving licence and are willing to travel nationally, including occasional overnight stays, to visit sites and customers.
• Nice to have: we have a product, technical, or engineering-related qualification.
• Nice to have: we have experience using customer insight to inform product decisions.
• Nice to have: we are comfortable working in emotionally sensitive, service-led environments such as the bereavement sector.

Responsibilities:

• We become the go-to person for how AV hardware is used in the field, building a deep understanding of what good looks like for funeral directors, officiants, and support teams across hardware, software, and connectivity.
• We support our Hardware Product Manager in delivering the AV hardware roadmap, helping to prioritise backlogs, refine requirements, and keep complex multi-site work on track.
• We translate customer feedback and operational issues into clear, practical product changes, from small reliability tweaks to entirely new hardware configurations and setups.
• We coordinate delivery with Product, Engineering, Desktop Development, Test, Technology, Technical Support, Delivery, and Customer teams so that new and updated hardware reaches sites smoothly.
• We own the practical side of change by planning rollouts, supporting Customer Success and Marketing with communications, and ensuring training, documentation, and handover are ready before kit ships.
• We stay hands-on and pragmatic by joining site visits, testing sessions, and internal pilots so we can spot issues early and keep delivery moving in a small team.

Technologies:

• Hardware
• Support
• Marketing
• Product Manager
• UX UI Design

More:

We are a founder-led AV technology business combining hardware, streaming software, content services, and immersive venue experiences for the bereavement sector. We hold a dominant position in this niche and are maturing our product organisation while investing in dedicated hardware product talent. This role is based in South Yorkshire (Sheffield) with hybrid working, typically three days per week in the office, plus regular national customer site visits. We offer the chance to learn directly from a highly experienced Hardware Product Manager, build towards owning your own hardware portfolio, and work in a non-corporate, founder-led environment where your voice will be heard. We also offer a benefits package, details on application.

last updated 34 week of 2026