IT Service Engineer

Salary: £27,000 - 30,000 per year

Requirements:

• Experience working in a Managed Service Provider or B2B IT support environment.
• Strong understanding of Microsoft 365, Azure / Entra ID, Windows 11, macOS and iOS.
• Excellent communication and customer service skills.
• A proactive, problem-solving mindset.
• Ability to manage multiple priorities and deadlines.
• Strong organisation and documentation skills.
• A full, valid UK driving licence and access to your own vehicle.
• Ability to travel reliably to customer sites across London, Surrey, and the wider UK when required.
• Desirable: Intune / Endpoint Manager experience.
• Desirable: Networking basics.
• Desirable: Hardware deployment experience.
• Desirable: Prior involvement in IT projects.

Responsibilities:

• Handle queries via phone, email, and our ticketing system.
• Diagnose and resolve 1st / 2nd line issues efficiently.
• Log and manage tickets with clear communication and updates.
• Provide excellent customer service at all times.
• Visit customer sites to install, configure, and deploy new hardware.
• Deliver face-to-face support.
• Assist with project rollouts, system upgrades, or migration support.
• Build strong, positive relationships with end users.
• Receive, set up, and configure hardware to customer specifications.
• Create detailed build guides and documentation.
• Contribute to improving internal processes and knowledge articles.
• Collaborate closely with our 2nd and 3rd line teams.
• Stay updated with modern technologies and best practices.

Technologies:

• Azure
• Hardware
• Support
• macOS
• Microsoft 365
• Mobile
• Windows
• iOS
• Office 365
• Cloud
• Security

More:

We are a modern MSP based in Surrey / London, offering a home-based role with travel to customer sites and real variety across a wide range of technologies. We support clients across multiple industries, giving our team exposure to modern ecosystems, hands-on project work, and clear progression into 2nd line, projects, or technical specialist roles. We invest in our people with sponsored training, funded Microsoft exams, certification incentives, private medical insurance, an Employee Assistance Programme, 20 days annual leave plus bank holidays, your birthday off paid, and an additional day of holiday for every year of service after year one. We also provide modern IT equipment, a company mobile phone, a pension scheme, and all software and tools needed to succeed.

last updated 33 week of 2026