Interim Change and Digital Transformation Lead

Salary: £46,000 - 64,000 per year

Requirements:

• Significant experience leading business transformation, service improvement or organisational change within a complex organisation.
• Strong experience mapping and analysing complex end-to-end processes, identifying opportunities to simplify, improve efficiency and redesign services around user needs.
• Experience understanding and improving operating models, customer journeys and service delivery across complex, multidisciplinary environments.
• The ability to take complex, interconnected issues and distil them into clear problems, insights and practical solutions.
• Experience working confidently with senior leaders and operational teams, bringing people together around a shared understanding of the current state and the case for change.
• A track record of establishing momentum quickly, producing tangible outputs and moving transformation activity from discovery into action.
• A strong understanding of how digital technology, data, automation and emerging technologies can support service improvement and organisational transformation.
• An understanding of the people, behavioural and organisational dimensions of transformation and the ability to engage colleagues effectively through change.
• The ability to communicate complex issues clearly and concisely to different audiences, including senior stakeholders and executive leadership.
• Experience of working within a regulatory, public service or similarly complex environment would be advantageous.
• Experience of transforming complex casework or professional regulatory processes would be advantageous.

Responsibilities:

• Work closely with senior stakeholders and operational teams to understand the current operating model, processes, systems, customer journeys and pain points.
• Bring together complex information from multiple disciplines and translate it into clear, practical insights and opportunities for improvement.
• Identify opportunities to simplify processes, improve efficiency and effectiveness, and create better experiences for those who interact with our organisation.
• Establish a clear baseline and evidence base from which future transformation activity can be prioritised.
• Develop recommendations and an initial roadmap for future transformation and improvement activity.
• Work collaboratively with colleagues across change, programme management, business analysis, service design, digital and operational teams.
• Provide constructive challenge and bring pace, structure and momentum to the work.
• Ensure senior leaders have a clear understanding of the issues, opportunities and decisions required to progress the transformation agenda.
• Leave behind clear outputs, knowledge and a practical foundation that can be taken forward by the permanent Associate Director and wider transformation function.
• Support the transformation of our Fitness to Practise operations.

Technologies:

• Support

More:

We are the General Dental Council, sitting at the heart of the UKs dental system and protecting patients while maintaining confidence in the professionals who deliver dental care to millions of people every year. We are embarking on a major period of change under our new strategy, Trusted and Effective 2026–2028, with an ambition to become a more agile, digitally enabled and insight-driven organisation. This interim role is based in Birmingham with hybrid working, requiring at least two days onsite and occasional travel to London. It is a full-time interim contract for 4 to 6 months with an immediate start. We are committed to equality, diversity and inclusion and creating an inclusive workplace where everyone can thrive.

last updated 33 week of 2026