Service Designer

Salary: £37,000 - 68,500 per year

Requirements:

• Experience as a Service Designer or in a similar design-focused role
• Strong track record of delivering user-centred design solutions across digital services
• Experience working with Government Digital Service (GDS) principles
• Ability to advocate for user-centred design and influence stakeholders at all levels
• Experience working with design systems, service blueprints, and journey mapping
• Confidence working within Agile environments and multidisciplinary teams
• Ability to use evidence and insight to inform decisions and validate design hypotheses

Responsibilities:

• Shape end-to-end service experiences that meet both user and business needs
• Work directly with stakeholders to define service journeys, identify pain points, and design improvements
• Communicate confidently with multidisciplinary teams and senior stakeholders
• Lead collaborative workshops to align teams and drive service innovation
• Create service blueprints, journey maps, and design artefacts to solve complex problems
• Use research, insight, and data to iterate designs and improve service outcomes

Technologies:

• Support
• UX UI Design

More:

We are a leading digital services consultancy delivering impactful solutions across public and private sector projects. We are hiring a Service Designer for a permanent hybrid role based in Newcastle upon Tyne, North East, United Kingdom. We offer a salary of £50,000 to £64,000, bonus, pension, benefits, up to 25 days holiday plus UK public holidays, health and wellbeing support, and a flexible benefits package.

last updated 31 week of 2026