Microsoft 365 Support Engineer

Salary: £30,000 - 45,000 per year

Requirements:

• Strong client service mindset with excellent attention to detail.
• Comfortable working independently and in collaborative teams.
• Able to prioritise and perform under pressure in fast-paced environments.
• Strong communicator, both written and verbal, with confidence in client meetings.
• Analytical mindset with excellent troubleshooting capabilities.
• Advanced understanding of Microsoft SharePoint configuration and permissions.
• Experience with Microsoft Entra ID access and identity management.
• Proficient in PowerShell scripting and automation tasks.
• Knowledge of Microsoft Exchange Online, Microsoft Purview, Microsoft Teams, and Microsoft Copilot is desirable.

Responsibilities:

• Support the initial setup of client environments, including user accounts and SharePoint configurations.
• Troubleshoot onboarding issues, including Entra ID permissions and SharePoint access.
• Liaise between clients and development teams to escalate and resolve technical matters.
• Provide best-practice advice on Microsoft 365 tenancy setup.
• Assist with data imports into SharePoint and resolve migration issues.
• Execute PowerShell scripts for automation and bulk changes.
• Act as an escalation point for 1st Line Support on Microsoft 365-related queries.
• Collaborate with support teams to resolve complex technical issues.
• Automate repetitive tasks to improve team efficiency.
• Maintain and update internal knowledge bases and troubleshooting guides.
• Document client tenancy configurations and technical implementation notes.

Technologies:

• Copilot
• Support
• Microsoft 365
• PowerShell
• SharePoint
• Office 365

More:

We are seeking a highly organised and detail-oriented Microsoft 365 Support Engineer to join our team. This role focuses on providing expert-level support across Microsoft 365 services, particularly Entra ID, SharePoint, and PowerShell scripting. We offer 25 days annual leave plus public holidays and your birthday off, professional development opportunities, private medical and dental insurance, and life assurance. You will be based in our central Manchester office three days a week as part of a growing, collaborative team supporting clients through their Microsoft 365 journey.

last updated 31 week of 2026