IT Manager

Salary: £15,000 - 15,000 per year

Requirements:

• Proven experience managing an internal IT function, ideally within a technology consultancy or professional services environment.
• Strong working knowledge of Microsoft Azure and Microsoft 365, sufficient to direct and challenge technical decisions without needing to perform hands-on delivery.
• Experience managing a small technical team, with the credibility to lead technically capable people without being the most hands-on person in the room.
• Genuine enthusiasm for AI tools and emerging Microsoft technologies, with a track record of driving adoption of new tools into a live environment.
• Strong vendor management and commercial skills, with experience owning budgets and negotiating contracts.
• Working knowledge of ITIL service management practice, with experience owning incident, problem, change and request processes in a live environment.
• Experience operating within an ISO 9001 quality management system and an ISO 27001 information security management system, including maintaining supporting documentation and evidence.
• Direct experience of being audited against ISO 9001 and/or ISO 27001, and of maintaining Cyber Essentials or Cyber Essentials Plus certification, with the ability to manage findings and actions through to closure.
• Strong, current IT security knowledge, with the ability to translate certification and audit requirements into practical day-to-day controls.

Responsibilities:

• Own the day-to-day running of our internal IT function, providing clear direction and holding the team accountable for service levels.
• Lead, coach and develop our internal IT team, including the Senior Technical Engineer, building technical depth and resilience within the function.
• Set clear objectives and provide regular feedback, balancing individual development with the needs of the wider business.
• Build a culture of ownership, curiosity and continuous improvement within our internal IT team.
• Maintain service levels for incident response, request fulfilment and problem management, with clear tracking of performance against agreed targets.

Technologies:

• AI
• Azure
• Support
• ITIL
• Microsoft 365
• Security
• Office 365
• Cloud

More:

We are TXP, a high-growth, fast-paced business with 200+ employees working with clients across the UK. This is an IT Manager role based in Birmingham in a hybrid working setup, leading our internal technology function across a hybrid population of around 200 corporate laptops and 400 user accounts across four main office locations. You will own the overall service, security, governance and direction of our internal IT, working closely with a Senior Technical Engineer while helping ensure our use of technology reflects the standards we deliver for clients. We offer uncapped OTE with high earning potential, 25 days annual leave plus bank holidays, an extra day of paid leave for your birthday or Christmas Eve, a 4% matched pension, life assurance, employee assistance, private medical insurance through Aviva, cycle to work, corporate eye-care vouchers, access to an independent financial advisor, and two social value days each year. We also support career growth through challenging work, learning and development opportunities, and the chance to be part of our growth journey.

last updated 31 week of 2026