IT Manager

Salary: £35,000 - 45,000 per year

Requirements:

• We require 4+ years of experience at IT Manager level or above.
• We require strong practical experience managing a Microsoft-based IT environment.
• We require hands-on experience with Microsoft Azure.
• We require strong experience administering Azure Virtual Desktop and FSLogix.
• We require strong Microsoft 365 administration experience, including SharePoint and OneDrive.
• We require experience managing networks, firewalls, VPNs and secure remote access.
• We require experience supporting 3CX or a comparable business telephony platform.
• We require experience supporting diallers, contact-centre systems or high-volume telephony environments.
• We require experience with remote monitoring and management software.
• We require good knowledge of cyber-security controls, patching, endpoint protection and access management.
• We require experience supporting Cyber Essentials, penetration testing or similar compliance programmes.
• We require strong troubleshooting and root-cause-analysis skills.
• We require the ability to manage suppliers and resolve escalated technical incidents.
• We require strong documentation, communication and organisational skills.
• We prefer Microsoft Azure or Microsoft 365 certifications.
• We prefer Cyber Essentials assessor, CISSP, CISM, CompTIA Security+ or similar security knowledge.
• We prefer experience with Microsoft Intune, Entra ID, Conditional Access and Microsoft Defender.
• We prefer experience with PowerShell or other automation tools.
• We prefer experience managing IT services for a geographically distributed workforce.
• We prefer experience producing disaster-recovery and business-continuity plans.
• We prefer ITIL knowledge or experience working within a structured service-management environment.
• We want someone who is hands-on and willing to take ownership of technical problems.
• We want someone who stays calm and methodical during incidents.
• We want someone who is security-conscious without creating unnecessary barriers for users.
• We want someone who can explain technical matters clearly to non-technical colleagues.
• We want someone who is commercially aware and capable of balancing risk, cost and operational requirements.
• We want someone who is proactive, organised and comfortable working independently.
• We want someone who can prioritise effectively in a busy and changing environment.
• We want someone interested in progressing into a broader IT leadership position.

Responsibilities:

• We take day-to-day ownership of our IT systems, infrastructure and technology services.
• We ensure our systems are reliable, secure, appropriately monitored and available to users during operating hours.
• We manage incidents from initial diagnosis through to resolution, including communication with senior stakeholders and third-party suppliers.
• We establish appropriate service levels, escalation procedures and incident-management processes.
• We provide senior-level technical support for complex or business-critical issues.
• We maintain accurate system documentation, asset records, network diagrams, administrator-access records and operating procedures.
• We manage user onboarding, role changes and offboarding, ensuring access is granted and removed securely.
• We identify recurring support issues and implement permanent technical or process improvements.
• We administer and optimise our Microsoft Azure environment.
• We manage Azure Virtual Desktop, including host pools, session hosts, user access, performance, availability and capacity.
• We administer FSLogix profiles and troubleshoot profile, storage, login and application issues.
• We manage Azure networking, including virtual networks, network security groups, routing, gateways and connectivity.
• We review Azure usage and expenditure and identify opportunities to improve performance, resilience and cost efficiency.
• We maintain appropriate backup, recovery and business-continuity arrangements for cloud services.
• We implement secure administrative access, role-based permissions and appropriate monitoring.
• We administer Microsoft 365, including user accounts, groups, licences and security settings.
• We manage SharePoint Online, OneDrive and Microsoft Office applications.
• We support the structure, permissions, governance and ongoing development of SharePoint sites and document libraries.
• We manage file sharing, retention, version control and access to company information.
• We maintain email-security settings and our email-signature management software.
• We support Microsoft Teams, Exchange Online and related collaboration services where required.
• We help users adopt Microsoft 365 tools effectively and securely.
• We take operational ownership of our cyber-security controls.
• We lead preparation for Cyber Essentials and, where required, Cyber Essentials Plus.
• We coordinate penetration testing, vulnerability assessments and remediation work.
• We maintain security policies, risk registers, evidence files and compliance documentation.
• We manage patching, endpoint protection, multi-factor authentication, access controls and privileged accounts.
• We review security alerts and coordinate the response to suspected cyber incidents.
• We conduct regular access reviews and ensure that leavers and dormant accounts are handled promptly.
• We support security-awareness training and phishing-simulation exercises.
• We work with suppliers and senior management to ensure identified vulnerabilities are resolved within agreed timescales.
• We contribute to disaster-recovery, business-continuity and cyber-incident-response planning.
• We manage office and cloud network connectivity.
• We administer firewalls, VPNs, routing, DNS and secure remote-access services.
• We implement and review firewall policies, including IP whitelisting and access restrictions.
• We troubleshoot connectivity, latency, packet-loss and remote-access issues.
• We maintain secure connectivity between users, offices, cloud environments and third-party platforms.
• We regularly review firewall and VPN configurations to remove obsolete or excessive access.
• We administer and support our 3CX telephone system.
• We manage extensions, call routing, queues, recordings, permissions and reporting.
• We support outbound dialler platforms and their integration with business processes.
• We troubleshoot call-quality, connectivity, headset and user-access issues.
• We work with telecoms and software providers to resolve faults and implement changes.
• We ensure telephony configurations support business requirements while remaining secure and compliant.
• We administer our remote monitoring and management platform.
• We maintain visibility of endpoint health, security status, patching and software versions.
• We manage laptops, desktops and other company devices throughout their lifecycle.
• We standardise device builds, security configurations and application deployment.
• We implement proactive monitoring and alerts to identify issues before they affect users.
• We maintain hardware and software inventories and support equipment purchasing and replacement planning.
• We manage relationships with technology suppliers, support partners and software providers.
• We review supplier performance, contracts, licences and renewal requirements.
• We lead infrastructure upgrades, migrations and technology-improvement projects.
• We produce clear project plans, risk assessments, implementation plans and post-project reviews.
• We evaluate new technologies based on security, reliability, usability, cost and business value.
• We work with operational teams to understand their requirements and translate them into practical technical solutions.
• We support the integration of new clients, services, systems or operational teams where required.

Technologies:

• Azure
• Cloud
• Firewall
• Hardware
• Support
• ITIL
• Microsoft 365
• Microsoft Intune
• Network
• PowerShell
• Security
• SharePoint
• VPN
• Office 365

More:

We are an office-based business near Manchester Airport offering a full-time, permanent IT Manager role with working hours of Monday to Friday, 9:00am–5:30pm, and a salary of £35,000–£45,000 per annum depending on experience. This is a hands-on position reporting to our Senior Leadership Team, with responsibility for a broad technology environment supporting a growing, internationally distributed workforce. We offer benefits including casual dress, company events, a company pension, discounted or free food, employee discount, free parking, an on-site gym and on-site parking. The role includes reasonable out-of-hours availability for serious or business-critical incidents, with on-call arrangements agreed as part of the employment package. This position also offers a clear progression path toward an IT Director role as our organisation and technology needs continue to grow.

last updated 30 week of 2026