BMC Helix Architect / Senior Engineer - Andover

Salary: £117,000 - 117,000 per year

Requirements:

• We require Active SC Clearance.
• We are looking for contractors with a strong engineering and architecture background, preferably within highly regulated environments.
• We require 8 years of hands-on experience with BMC Remedy / BMC Helix ITSM at enterprise scale.
• We require deep expertise in Helix ITSM modules including Incident, Problem, Change, CMDB, Asset, Service Request, and Knowledge.
• We require proficiency in AR System workflow, including Filters, Escalations, and Active Links, as well as Smart IT configuration.
• We require strong REST/SOAP API integration skills and experience with BMC Helix iPaaS / Integration Service.
• We require scripting ability in Python, PowerShell, or Bash for automation tasks.
• We require experience with BMC Helix Discovery (ADDM) and CMDB data modelling.
• We require ITIL v4 Foundation certification as a minimum; Managing Professional or Strategic Leader is preferred.
• We require excellent communication skills and the ability to lead technical workstreams across multi-team organisations.

Responsibilities:

• We architect and deliver end-to-end BMC Helix ITSM solutions covering Incident, Problem, Change, Release, Asset, and Service Catalogue management.
• We lead the migration from on-premises BMC Remedy to BMC Helix SaaS environments.
• We design and build integrations with third-party platforms via REST/SOAP APIs and BMC Helix iPaaS.
• We configure and maintain BMC Helix Discovery for CMDB population and CI relationship mapping.
• We implement SLAs/OLAs, automation rules, escalation policies, and approval workflows.
• We act as a Level 3 escalation point, monitor platform health, and manage upgrades and patches.
• We collaborate with stakeholders to align platform capabilities with ITIL v4 processes and business strategy.
• We mentor ITSM administrators and produce technical documentation, including architecture diagrams and runbooks.

Technologies:

• API
• Architect
• Bash
• CMDB
• ITIL
• ITSM
• PowerShell
• Python
• REST
• SOAP

More:

We are recruiting a Senior Engineer / Architect on a contract basis for a role based in Andover, with onsite working required two days per week. We are specifically seeking candidates with active SC Clearance and strong engineering and architecture experience within highly regulated environments. This is an opportunity to work on enterprise-scale BMC Helix ITSM platforms, migrations, integrations, and platform optimisation within a collaborative, multi-team environment.

last updated 30 week of 2026