IT Service Desk Engineer

Salary: £25,000 - 25,000 per year

Requirements:

• At least one year of experience in an IT support, helpdesk or service desk role
• Strong troubleshooting and problem-solving skills
• Confidence to take ownership of technical issues
• Clear written and verbal communication
• A professional and customer-focused approach
• Strong organisation and attention to detail
• Ability to manage several priorities effectively
• A positive attitude and willingness to support colleagues
• Ability to work independently and as part of a team
• A full, clean UK driving licence and access to a suitable vehicle insured for business use
• Previous experience within a managed service provider is beneficial but not essential

Responsibilities:

• Provide technical support by telephone, email and remote support tools
• Troubleshoot hardware, software, Microsoft 365 and networking issues
• Manage user accounts, access, permissions and password requests
• Investigate faults across desktops, laptops, servers and cloud services
• Take ownership of tickets from initial contact through to resolution
• Keep clients informed with clear and professional updates
• Escalate complex issues with accurate information
• Support backup, security and connectivity troubleshooting
• Maintain detailed ticket notes and technical documentation
• Work closely with senior engineers and the wider service team

Technologies:

• Cloud
• Hardware
• Support
• Microsoft 365
• Security
• Office 365
• Active Directory
• Azure
• DevOps
• LAN
• Windows

More:

We are computer2cloud, a friendly and experienced team providing managed IT support and cloud technology solutions to businesses across a wide range of industries. We combine strong technical knowledge with a personal, customer-focused approach, and we are committed to delivering reliable support that makes a genuine difference to our clients. This is a full-time, permanent, in-person role offering £25,000 per year, with company events, a company pension, employee discount and on-site parking. You will work with a broad range of clients, systems and technologies, gain greater technical variety than a traditional internal IT role, learn from experienced engineers, and develop your skills in a supportive and collaborative environment.

last updated 34 week of 2026