Business Analyst - Digital Transformation

Salary: £? - ? per year

Requirements:

• Previously worked as a Business Analyst, Process Analyst, Process Improvement Analyst, Data Analyst, Workflow Analyst, Operations Analyst, Business Intelligence Analyst, BI Analyst, or in a similar role
• Experience delivering business systems, process improvement, or digital transformation projects
• Skilled in requirements gathering, process mapping, and preparing detailed functional documentation
• Experience with Jira Service Management (JSM), IT Service Management (ITSM) platforms, or service management transformation projects
• Experience integrating HubSpot or other CRM platforms
• Ability to produce user stories, functional specifications, workflow diagrams, and process documentation
• Experience supporting testing, User Acceptance Testing (UAT), and solution implementation
• Background working within operational, customer service, technology, or business transformation environments
• Good understanding of workflow automation, service processes, and systems integration

Responsibilities:

• Gather, analyse, and document business and operational requirements
• Produce functional specifications, user stories, and acceptance criteria
• Map business processes, workflows, business rules, and system integrations
• Act as the link between business stakeholders, technical teams, and external delivery partners
• Manage and refine the project backlog to support successful delivery
• Define workflow processes and automation requirements
• Support solution validation to ensure business requirements are met
• Prepare test scripts, coordinate User Acceptance Testing (UAT), and manage defects through to resolution
• Identify project risks, dependencies, and implementation considerations
• Assist with business readiness, transition planning, and change management activities
• Work closely with technical teams to ensure requirements are accurately reflected within the implemented solution

Technologies:

• AI
• Business Intelligence
• CRM
• HubSpot
• Support
• ITSM
• JIRA

More:

We are a well-established biotech company using large-scale genetic data and AI to predict disease risk and advance precision healthcare. This is a 6-month contract Business Analyst role with hybrid and remote working options, offering a salary of £400 to £500 per day plus benefits. You will be joining us in a specialist healthcare environment, contributing to meaningful process improvement and supporting the delivery of a Jira Service Management solution.

last updated 31 week of 2026