1st Line IT Support

Salary: £28,000 - 28,000 per year

Requirements:

• Previous experience in a 1st Line Service Desk / Helpdesk role
• Good working knowledge of Microsoft 365 administration and troubleshooting
• Experience using a ticketing or service management system
• Strong communication skills with the ability to explain issues clearly to users
• Calm and professional approach when handling support requests

Responsibilities:

• Act as the first point of contact for IT support requests
• Log, update, and manage tickets within the helpdesk system
• Troubleshoot and resolve first-line technical issues
• Provide clear updates to customers throughout the lifecycle of a ticket
• Support user administration and common troubleshooting within Microsoft 365
• Assist with joiner, mover, and leaver processes

Technologies:

• Support
• Microsoft 365
• Office 365

More:

We are a well-established IT services company based in Waterlooville, offering a customer-focused Technical Service Desk Operator role at the heart of our support team. This position is ideal for someone who enjoys helping people, solving technical issues, and delivering clear, reliable service. The role is Monday to Friday with participation in an out-of-hours rota, and we work from home on Tuesdays and Thursdays. Candidates must live within a 15 to 20 mile radius of our office. The salary is £28,000.

last updated 31 week of 2026