Service Designer

Salary: £? - ? per year

Requirements:

• Strong experience as a Service Designer within complex digital transformation programmes
• Experience working within multidisciplinary Agile teams
• Ability to map and improve end-to-end services and user journeys
• Strong workshop facilitation and stakeholder engagement skills
• Experience producing service design artefacts including service blueprints and journey maps
• Excellent communication skills with the ability to simplify complex problems
• Comfortable working in large, fast-paced organisations with multiple stakeholders
• Government or public sector experience, particularly in GDS environments, is nice to have
• Experience delivering services within Home Office, Asylum, Borders, Immigration, or Citizen Services programmes is nice to have
• Familiarity with the GDS Service Standard and user-centred design methodologies is nice to have

Responsibilities:

• Design and improve end-to-end user journeys across complex digital services
• Work collaboratively with Product Managers, User Researchers, Business Analysts, Developers, and Delivery Managers
• Facilitate workshops to understand user needs, pain points, and service improvements
• Produce service blueprints, journey maps, process maps, and design artefacts
• Apply user-centred design principles to shape service improvements
• Support discovery, alpha, beta, and live delivery phases
• Ensure services are designed to meet user needs while aligning with business and operational objectives
• Collaborate across multiple teams to identify opportunities for service optimisation and continuous improvement

Technologies:

• Support
• UX UI Design

More:

We are hiring an experienced Service Designer to join our growing team supporting central government programmes. This is a remote role on a contract basis, offered at £575/day inside IR35, with an initial duration until October and likely extension. You will work within a multidisciplinary delivery team on complex, user-centred services, helping us improve the design and delivery of digital services across the portfolio. This is an opportunity to contribute to high-profile government programmes that support critical public services, and the role requires active SC clearance.

last updated 36 week of 2026