J

Joblogic

Birmingham

Senior Customer Success Manager, Strategic Accounts

आज
Customer Success - Joblogic

नौकरी का विवरण

<div class="content-intro"><h3><strong>The Joblogic Story</strong></h3> <p>Established in 1998,&nbsp;<strong>Joblogic</strong> is the UK’s #1 <strong>Field Service Management</strong> (FSM) software platform. We are a global business with offices in the <strong>UK</strong>, <strong>Pakistan</strong>, and <strong>Vietnam</strong>. Since our management buy-out in 2013, we have grown from <strong>~£500K </strong>ARR to <strong>~£35M+ </strong>ARR and expanded our team from 11 to 500+ people.</p> <p>Recently, we secured a strategic growth investment from <strong>Vista Equity Partners </strong>— a global technology investor specialising in enterprise software. This investment includes over <strong>£100</strong> million in new primary capital and will fuel our next phase of growth by accelerating our <strong>AI-first roadmap</strong>, expanding our platform into CAFM (Computer-Aided Facilities Management) capabilities, and supporting our expansion across Europe and beyond.</p> <p>With <strong>Vista’s </strong>backing, we’re transforming from a successful UK business into a global scaling SaaS rocket ship, and we’d love for you to join us on our journey to <strong>£100M </strong>ARR across international markets.</p> <p><strong>Joblogic </strong>provides software to service contractors who install and maintain the built environment. Our platform helps businesses streamline operations, improve profitability, ensure compliance, and achieve rapid growth. With over <strong>100,000</strong> users across industries including HVAC, plumbing, electrical maintenance, facilities management, and building fabric maintenance, we are entering a new era of intelligent automation, predictive maintenance, and data-driven decision-making for service firms.</p></div><p><strong><span data-contrast="none">About the role:</span></strong><span data-ccp-props="{&quot;335559738&quot;:300,&quot;335559739&quot;:80}">&nbsp;</span></p> <p><span data-contrast="auto">As Senior Customer Success Manager, Strategic Accounts, you will own a portfolio of&nbsp;Joblogic’s&nbsp;most complex, high-value enterprise customers — accountable for retention, expansion, and long-term value&nbsp;realisation&nbsp;across every account in your book.</span><span data-ccp-props="{&quot;335559738&quot;:60,&quot;335559739&quot;:60}">&nbsp;</span></p> <p><span data-contrast="auto">This is not a reactive support role. You will&nbsp;operate&nbsp;as a trusted commercial partner to your customers — diagnosing value gaps, influencing senior stakeholders, building structured success plans, and driving the adoption that leads directly to retention and growth. You will be expected to&nbsp;identify&nbsp;and close expansion opportunities independently, lead executive-level commercial conversations, and protect revenue through&nbsp;deep&nbsp;understanding of customer outcomes.</span><span data-ccp-props="{&quot;335559738&quot;:60,&quot;335559739&quot;:60}">&nbsp;</span></p> <p><span data-contrast="auto">You will sit within&nbsp;Joblogic’s&nbsp;newly built Strategic CS function, working closely with the Senior Manager, Strategic Accounts and partnering with Sales, Product, Implementation, and Support as the business scales internationally.</span><span data-ccp-props="{&quot;335559738&quot;:60,&quot;335559739&quot;:60}">&nbsp;</span></p> <p><strong><span data-contrast="none">What your main focus will be:</span></strong><span data-ccp-props="{&quot;335559738&quot;:300,&quot;335559739&quot;:80}">&nbsp;</span></p> <p><strong><span data-contrast="none">Commercial ownership and growth</span></strong><span data-ccp-props="{&quot;335559738&quot;:120,&quot;335559739&quot;:40}">&nbsp;</span></p> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Own a defined portfolio of strategic accounts with clear GRR and NRR targets — accountable for both retention and expansion outcomes.</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Identify, qualify, and close expansion opportunities including&nbsp;licence&nbsp;growth, marketplace adoption, and professional services — independently, without reliance on&nbsp;a sales&nbsp;overlay.</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Build and execute value&nbsp;realisation&nbsp;plans that directly connect Joblogic platform adoption with measurable customer business outcomes.</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Lead renewal conversations using a commercial, value-led approach — ensuring customers can clearly articulate the ROI of their Joblogic investment.</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Partner with customers to define success metrics, track&nbsp;realised&nbsp;value over time, and continuously raise the bar on what great looks like.</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <p><strong><span data-contrast="none">Value and risk management</span></strong><span data-ccp-props="{&quot;335559738&quot;:120,&quot;335559739&quot;:40}">&nbsp;</span></p> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Proactively&nbsp;identify&nbsp;accounts that are not&nbsp;realising&nbsp;value — regardless of stated sentiment or absence of complaints.</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">Diagnose root causes of low adoption, weak ROI, stakeholder disengagement, or commercial misalignment.</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="auto">Develop and execute structured recovery plans for at-risk accounts, coordinating internal&nbsp;resources where&nbsp;needed to protect revenue.</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="9" data-aria-level="1"><span data-contrast="auto">Confidently challenge customers where&nbsp;behaviour&nbsp;or expectations are limiting value — acting as a trusted advisor, not an order-taker.</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="10" data-aria-level="1"><span data-contrast="auto">Use health scores, usage data, and commercial signals to forecast renewals and churn risk accurately and early.</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <p><strong><span data-contrast="none">Stakeholder engagement</span></strong><span data-ccp-props="{&quot;335559738&quot;:120,&quot;335559739&quot;:40}">&nbsp;</span></p> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="11" data-aria-level="1"><span data-contrast="auto">Build and&nbsp;maintain&nbsp;multi-threaded relationships across operational, commercial, and C-suite stakeholders within your customer base.</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="12" data-aria-level="1"><span data-contrast="auto">Run structured Executive Business Reviews and strategic success planning sessions focused on outcomes, ROI, and forward-looking growth ambitions.</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="13" data-aria-level="1"><span data-contrast="auto">Tailor communication and commercial messaging to different stakeholder priorities across complex enterprise&nbsp;organisations.</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="14" data-aria-level="1"><span data-contrast="auto">Act as the customer’s internal advocate while&nbsp;maintaining&nbsp;commercial discipline and revenue accountability.</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <p><strong><span data-contrast="none">Data, insight, and execution</span></strong><span data-ccp-props="{&quot;335559738&quot;:120,&quot;335559739&quot;:40}">&nbsp;</span></p> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="15" data-aria-level="1"><span data-contrast="auto">Maintain&nbsp;accurate&nbsp;and&nbsp;timely&nbsp;forecasting of renewals, expansion pipeline, and churn risk within&nbsp;Joblogic’s&nbsp;CRM and CS tooling.</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="16" data-aria-level="1"><span data-contrast="auto">Document value cases, risks, success plans, and account intelligence clearly for internal visibility and team alignment.</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="17" data-aria-level="1"><span data-contrast="auto">Share customer&nbsp;insight&nbsp;that&nbsp;informs&nbsp;Product, pricing, and go-to-market decisions across the business.</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="18" data-aria-level="1"><span data-contrast="auto">Embrace AI-enabled tools and workflows to improve the quality and efficiency of customer engagement across your portfolio.</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <p><strong><span data-contrast="none">Joblogic values:</span></strong><span data-ccp-props="{&quot;335559738&quot;:300,&quot;335559739&quot;:80}">&nbsp;</span></p> <p><span data-contrast="auto">At Joblogic, we expect our team members to champion and embed our core values across their work and customer interactions:</span><span data-ccp-props="{&quot;335559738&quot;:60,&quot;335559739&quot;:60}">&nbsp;</span></p> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="19" data-aria-level="1"><strong><span data-contrast="auto">Respect –&nbsp;</span></strong><span data-contrast="auto">We value every individual and treat colleagues and customers with professionalism, fairness, and empathy.</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="20" data-aria-level="1"><strong><span data-contrast="auto">Obsession with Customers –&nbsp;</span></strong><span data-contrast="auto">We place customer outcomes at the&nbsp;centre&nbsp;of everything we do, striving to deliver meaningful value and exceptional experiences.</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="21" data-aria-level="1"><strong><span data-contrast="auto">Accountability –&nbsp;</span></strong><span data-contrast="auto">We take ownership of our actions, decisions, and results, holding ourselves and each other to&nbsp;high standards.</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="22" data-aria-level="1"><strong><span data-contrast="auto">Rethink Tomorrow –&nbsp;</span></strong><span data-contrast="auto">We embrace innovation, challenge the status quo, and continuously improve how we work to shape a better future.</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <p><strong><span data-contrast="none">&nbsp;What you bring:</span></strong><span data-ccp-props="{&quot;335559738&quot;:300,&quot;335559739&quot;:80}">&nbsp;</span></p> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="23" data-aria-level="1"><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">Substantial, proven experience in Customer Success or Account Management within B2B SaaS&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="24" data-aria-level="1"><span data-contrast="auto">Direct experience in a Strategic or Enterprise CS role managing high-value accounts, where success required executive-level engagement, commercial negotiation, and structured value management.</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="25" data-aria-level="1"><span data-contrast="auto">Commercially sharp and revenue-accountable — comfortable owning GRR and NRR targets, closing expansion opportunities independently, and leading ROI-driven success planning conversations with senior stakeholders.</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="26" data-aria-level="1"><span data-contrast="auto">Ability to&nbsp;identify&nbsp;churn risk beyond surface-level sentiment — you diagnose based on data,&nbsp;behaviour, and stakeholder signals, not just what customers tell you.</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="27" data-aria-level="1"><span data-contrast="auto">Experience building and sustaining multi-threaded relationships across operational, commercial, and C-suite stakeholders within enterprise customer&nbsp;organisations.</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="28" data-aria-level="1"><span data-contrast="auto">Strong understanding of enterprise sales mechanics — including multi-stakeholder deal management and commercial close — applied in a post-sale context.</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="29" data-aria-level="1"><span data-contrast="auto">Data-driven and structured — comfortable using health scores, usage data, and pipeline metrics to&nbsp;prioritise&nbsp;effort and forecast accurately.</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="30" data-aria-level="1"><span data-contrast="auto">Clear, confident communicator with the ability to influence and challenge at all levels internally and externally.</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="31" data-aria-level="1"><span data-contrast="auto">Proficiency&nbsp;with enterprise CRM and CS platforms to manage portfolio health and&nbsp;maintain&nbsp;pipeline visibility.</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <p><strong><span data-contrast="none">Nice-to-have points:</span></strong><span data-ccp-props="{&quot;335559738&quot;:300,&quot;335559739&quot;:80}">&nbsp;</span></p> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="32" data-aria-level="1"><span data-contrast="auto">Experience in Field Service Management, CAFM, Facilities Management, or adjacent operational SaaS platforms.</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="33" data-aria-level="1"><span data-contrast="auto">Familiarity with Challenger Sales, MEDDIC, or other value-based commercial frameworks applied in a post-sale or CS context.</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="34" data-aria-level="1"><span data-contrast="auto">Experience implementing EBR frameworks or value&nbsp;realisation&nbsp;methodologies in a scaling SaaS business.</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="35" data-aria-level="1"><span data-contrast="auto">Exposure to&nbsp;private equity-backed, high-growth SaaS environments with ARR expansion targets.</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <p><strong><span data-contrast="none">Hiring process: 03 rounds</span></strong><span data-ccp-props="{&quot;335559738&quot;:300,&quot;335559739&quot;:80}">&nbsp;</span></p> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="36" data-aria-level="1"><span data-contrast="auto">1st round:&nbsp;Initial&nbsp;Interview with Hiring Manager</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="37" data-aria-level="1"><span data-contrast="auto">2nd round:&nbsp;Case&nbsp;Study&nbsp;Presentation</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="38" data-aria-level="1"><span data-contrast="auto">Final round:&nbsp;Leadership Interview with Senior Stakeholders</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <p><strong><span data-contrast="none">Why should you take this role?</span></strong><span data-ccp-props="{&quot;335559738&quot;:300,&quot;335559739&quot;:80}">&nbsp;</span></p> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="39" data-aria-level="1"><span data-contrast="auto">Join&nbsp;Joblogic’s&nbsp;newly built Strategic CS function&nbsp;at&nbsp;the ground floor — a genuine opportunity to shape how enterprise customer success&nbsp;operates&nbsp;as the business scales to £100M ARR.</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="40" data-aria-level="1"><span data-contrast="auto">Own meaningful commercial outcomes — GRR and NRR accountability across some of&nbsp;Joblogic’s&nbsp;most valuable accounts, with direct visibility to senior leadership.</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="41" data-aria-level="1"><span data-contrast="auto">Operate at the&nbsp;centre&nbsp;of a high-growth SaaS business backed by Vista Equity Partners, with the investment, ambition, and mandate to scale internationally.</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <p><strong><span data-contrast="none">Remuneration package and benefits:</span></strong><span data-ccp-props="{&quot;335559738&quot;:300,&quot;335559739&quot;:80}">&nbsp;</span></p> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="42" data-aria-level="1"><span data-contrast="auto">Market competitive salary —&nbsp;commensurate&nbsp;with your experience and abilities.</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="43" data-aria-level="1"><span data-contrast="auto">Performance-related variable compensation tied to GRR and expansion outcomes.</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="44" data-aria-level="1"><span data-contrast="auto">Work within a global SaaS product company with&nbsp;strong growth&nbsp;momentum.</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="45" data-aria-level="1"><span data-contrast="auto">Opportunity to collaborate with international teams across the UK, Pakistan, and Vietnam.</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="46" data-aria-level="1"><span data-contrast="auto">Clear career progression opportunities as Joblogic continues to scale globally.</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="47" data-aria-level="1"><span data-contrast="auto">Hybrid working arrangements supporting work-life balance.</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="48" data-aria-level="1"><span data-contrast="auto">Collaborative and fast-paced working environment.</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="49" data-aria-level="1"><span data-contrast="auto">Regular company events and team activities.</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="50" data-aria-level="1"><span data-contrast="auto">Learning and development opportunities through Joblogic Academy and internal training.</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul>

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Joblogic के बारे में

J

Joblogic

Birmingham

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Where is the Senior Customer Success Manager, Strategic Accounts position at Joblogic located?

The Senior Customer Success Manager, Strategic Accounts role at Joblogic is based in Birmingham.

What skills are needed for the Senior Customer Success Manager, Strategic Accounts role at Joblogic?

Key skills and focus areas for this role include Customer Success - Joblogic.

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