Windows Engineer / DV Cleared

Salary: £? - ? per year

Requirements:

• Active DV security clearance is essential due to the nature of the project.
• Proven experience as a Windows Engineer, ideally with a broad generalist background across both Infrastructure and Workplace environments.
• Strong hands-on experience with Windows Server.
• Strong hands-on experience with Windows OS and Desktop Applications.
• Strong hands-on experience with Active Directory (AD) and Access Management.
• Strong hands-on experience with virtualisation platforms, including VDI.
• Strong hands-on experience with storage solutions.
• Strong hands-on experience with Windows infrastructure and workplace technologies.
• Good understanding of networking principles.
• Excellent troubleshooting, analytical and problem-solving skills.
• Experience supporting secure or highly restricted IT environments.
• Strong understanding of incident, change and problem management processes.
• Ability to work independently while collaborating effectively with technical teams, service managers and third-party suppliers.

Responsibilities:

• Provide BAU operational support, administration and configuration management across Windows Infrastructure and Workplace environments.
• Plan and coordinate Windows maintenance and patching activities with minimal disruption to operations.
• Implement approved changes across restricted Windows environments.
• Provide Tier 2 / Tier 3 support for Windows-related incidents, including investigation, remediation and incident response.
• Troubleshoot and resolve incidents within agreed SLAs, escalating where appropriate.
• Support high-severity incident management and coordinate with Incident and Technical Managers.
• Identify recurring issues and underlying root causes, contributing to long-term solutions.
• Conduct root cause analysis and participate in lessons-learned and continuous improvement activities.
• Maintain accurate asset registers, inventory information and technical documentation.
• Create and maintain technical knowledge articles, standard fixes and problem-resolution documentation.
• Support monitoring and alerting across Restricted Secret and above networks, responding proactively to alerts and health-based remediation requirements.
• Monitor and optimise server/network performance, security and backup environments.
• Ensure compliance with security guidance, technical standards and adopted security postures.
• Work with third-party service providers on troubleshooting, technical support and network management.
• Provide technical guidance to suppliers and contribute to service meetings and cross-functional initiatives.
• Maintain current knowledge of Windows technologies, products, practices and industry trends.

Technologies:

• Active Directory
• Incident Management
• Support
• Network
• Security
• Windows

More:

We are seeking an experienced Windows Engineer to join our Digital Excellence function, providing critical IT services across highly secure environments. This is a 100% site-based position due to the nature and security requirements of the network. The role operates across Restricted Secret and above networks, and candidates must already hold active Developed Vetting (DV) security clearance to be considered.

last updated 34 week of 2026