UX / Product Research & Strategy Lead

Salary: £62,000 - 102,000 per year

Requirements:

• Significant relevant UX Research experience, with demonstrable experience in a strategic or research leadership capacity
• Extensive hands-on experience leading qualitative and quantitative UX research in a product design environment across the Design Thinking stages
• Proven track record of translating research into strategic recommendations that have directly influenced product direction, roadmaps, or north star vision
• Experience facilitating senior stakeholder workshops and strategy sessions to build alignment around experience direction
• Ability to lead workshops relating to UX Research both in-person and remote
• Creative problem solver comfortable dealing with uncertainty and ambiguity at a strategic level
• Self-starter with the ability to define goals, strategies, and research programmes with limited direction
• Able to combine strategic thinking with pragmatism without sacrificing quality
• Proactive and positive attitude, with strong attention to detail and analytical skills
• Outstanding written and oral communication skills, including confident presentation to senior leadership
• Significant experience working with senior stakeholders, product managers, and engineers
• Familiarity with research tools such as UserZoom, UserTesting.com, Dovetail, EnjoyHQ, and Qualtrics
• Bachelors/University degree
• Masters degree preferred
• At least one formal UX qualification

Responsibilities:

• Take direct ownership of defining and evolving the experience north star, working with product, design, and business leadership to articulate a clear, evidence-based vision for where the experience needs to go and why
• Lead the development of the experience strategy, translating research insights, market intelligence, and business goals into actionable strategic direction that guides product roadmaps and design priorities
• Drive senior stakeholder alignment around the experience vision, facilitating workshops and strategy sessions that bring together diverse perspectives and build consensus around user-centred outcomes
• Establish and lead a programme of research and strategic discovery that continuously informs and challenges the north star, ensuring it remains grounded in real user needs and evolving business context
• Lead a wide variety of research including user interviews, co-creation, journey mapping, usability and concept tests, and surveys, ensuring that actionable results are delivered and shared
• Design and execute research studies that follow research best practices and methodologies
• Present and communicate research results and recommendations to stakeholder teams and the larger organization when needed
• Collaborate and share research findings and insights across the organization
• Provide guidance and rigor around research methodologies and best practices
• Define relevant metrics for benchmarking and measurement of journeys
• Integrate research insights with quantitative data to inform deep understanding of client journeys as well as data-driven prioritization
• Bring innovative approaches and creative thinking to scoping primary research with populations that may be challenging to recruit
• Understand existing and planned Citi infrastructure and projects, and work on solutions that can be implemented in a timely manner to make measurable impact
• Mentor user researchers and designers doing research to grow and scale research capabilities
• Collaborate with research and design leadership to identify new tools and/or process improvements that drive better alignment and compliance with design systems
• Apply a positive and constructive attitude to all feedback
• Work closely with UX Designers to ensure they have all the details they need to generate detailed UX designs
• Keep up to date with the latest UX practices, innovations, and tools
• Help support new UX starters in the team
• Participate in the wider UX community of practice

Technologies:

• Flow
• Support
• UX UI Design
• C++
• Embedded
• Mobile

More:

We are Citi, and our UX team is focused on transforming our Human Resources apps and systems—from onboarding and benefits to performance and beyond—by turning friction into flow and complexity into clarity. We offer a business casual workplace with a hybrid working model of up to 2 days working from home per week, a competitive base salary reviewed annually, and benefits including 27 days annual leave plus bank holidays, a discretionary annual performance-related bonus, private medical care and life insurance, an Employee Assistance Program, a pension plan, paid parental leave, special discounts for employees, family, and friends, and access to learning and development resources. This full-time role is based in Belfast, Northern Ireland, United Kingdom, within our Technology / Digital Design Engineering job family. We are committed to creating an inclusive workplace where everyone feels comfortable coming to work as their whole self, every day.

last updated 36 week of 2026