Third Line Citrix SME

Salary: £62,400 - 73,840 per year

Requirements:

• Demonstrated background operating in a 3rd Line Support or SME capacity.
• In-depth technical knowledge of Citrix Virtual Apps and Desktops, Citrix Cloud, NetScaler ADC, and Workspace Environment Management (WEM).
• Proficiency in Windows Server environments, Active Directory, Group Policy (GPO), and FSLogix profile management.
• Solid understanding of client operating systems, specifically Windows 10 and Windows 11.
• Experience with virtualization and endpoint operational platforms such as VMware, Hyper-V, XenServer, and Ivanti.
• Strong grounding in ITIL frameworks and enterprise IT support methodologies.
• Working knowledge of the UK Secure Paradox solution (Becrypt) is desirable.
• Exposure to analytics platforms like SysTrack or Nexthink is desirable.

Responsibilities:

• Serve as the primary technical escalation point and SME for Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler ADC.
• Provide advanced 3rd-line technical support for complex incidents, escalations, and problem management lifecycles.
• Lead troubleshooting and root-cause analysis efforts for critical issues across all Citrix platforms.
• Configure, optimize, and maintain Citrix policies, profile management, and overall end-user experience settings.
• Partner with architecture and engineering teams to design, build, and deploy robust Citrix solutions.
• Execute regular patching, component upgrades, and platform migrations across the Citrix estate.
• Proactively address defect management and lead technical assurance activities to prevent recurring issues.
• Engage confidently with internal teams, cross-capability groups, account leads, and external customer stakeholders.
• Uphold high standards of customer service and comply strictly with ITIL and service management principles.

Technologies:

• Active Directory
• Citrix
• Cloud
• Hyper-V
• Support
• ITIL
• VMware
• Windows
• DevOps

More:

We are looking for an experienced and highly skilled Third Line Citrix Subject Matter Expert to join our onsite support team in Preston, UK. In this contract role, initially for 3 months with potential for extension, we support UK Secure Client environments and focus on platform stability, performance optimization, and scalability. The position is primarily onsite in Preston, and we offer the opportunity to work as a key technical authority within a multi-skilled 3rd Line team supporting customer environments and delivering a seamless end-user experience.

last updated 38 week of 2026