Technical Team Lead

Salary: £50,000 - 56,000 per year

Requirements:

• Significant experience in an MSP or across multiple client environments
• Strong, hands-on Azure experience including Azure Virtual Desktop (design, build, support and migrations)
• Solid Google Workspace and Google Cloud experience
• Good grounding in identity and security (SSO, conditional access, MFA and endpoint management)
• A track record of delivering large infrastructure and migration projects independently
• Genuinely personable and client-facing, able to speak with conviction to non-technical decision-makers and hold your own in front of senior clients
• Sound judgement when handling privileged and administrative access
• Comfortable giving technical direction to a small team
• Relevant certifications (Azure Administrator or Architect, Google, or a recognised security certification) are nice to have
• Exposure to our wider stack: FortiGate, Proxmox, Cloudflare Zero Trust, FreePBX or HaloPSA is nice to have
• Previous experience mentoring or informally leading other engineers is nice to have

Responsibilities:

• Acting as the senior technical escalation point across our client base
• Leading larger infrastructure, cloud and migration projects end to end
• Providing senior support for a major Azure and AVD environment
• Giving the engineering team day-to-day technical direction and unblocking their work
• Working closely with our project manager to deliver complex projects to a high standard
• Being a confident, client-facing point of contact for senior stakeholders
• Keeping documentation to a high standard and handling privileged and admin access responsibly
• Supporting occasional planned out-of-hours and weekend work for project cutovers and major incidents, with time off in lieu

Technologies:

• Architect
• Azure
• Cloud
• FortiGate
• Support
• Marketing
• Microsoft 365
• Project Manager
• Security
• Office 365
• DevOps

More:

We are Office 21, a London-based IT support and infrastructure company. We are a small but fast-growing team supporting around 26 clients across professional services, venture capital, law, manufacturing, technology and marketing. We run modern infrastructure across Microsoft 365, Google Workspace, Azure, virtualisation, networking and security, and we are bringing on larger and more complex clients as we grow. This is a senior, hands-on technical role with real ownership of major projects, working closely with our Service Delivery Director and project manager. The role is based in London office-based, with up to 2 days a week from home after probation. It is full-time, Monday to Friday, 9am to 5pm, permanent, with a salary of £50,000 to £56,000 depending on experience, plus a discretionary bonus. We also offer 25 days holiday plus bank holidays, private healthcare, and room to grow as we expand.

last updated 31 week of 2026