Systems Analyst

Salary: £35,000 - 35,000 per year

Requirements:

• Extensive System Support experience, ideally within an ERP system like Dynamics 365 or Netsuite
• Understanding of core business processes around Sales, Purchasing, Treasury, and People Management
• Ability to effectively communicate with end users while resolving issues
• Ability to effectively multi-task varied support requests across multiple systems

Responsibilities:

• Act as a system expert with a robust understanding of how business processes are delivered within the system
• Proactively identify recurring issues to determine if they indicate a system issue or a potential training requirement
• Manage the support requests queue, ensuring prompt management and clear communication
• Timely escalation and ongoing management of requests to internal or external support staff as needed
• Develop core system reporting in collaboration with business process owners
• Create and maintain training documentation alongside business process owners
• Support and coordinate system testing around upgrades and developments
• Assist in the delivery of system training
• Gain a full understanding of the Group Business Intelligence platform

Technologies:

• Business Intelligence
• ERP
• Support
• Office 365

More:

We are Norwich Norse Group, offering a fantastic opportunity for a Systems Analyst to join our Finance Team on a full-time, permanent basis, working 37 hours per week, Monday to Friday. This critical role ensures effective administration, support, and development of core systems across our Group. Our offer includes a starting salary between £30,000 - £35,000, 25 days of annual leave plus bank holidays, an 8-week sickness pay scheme, a Stat NEST Pension, professional training and development opportunities, and the potential to attain professional qualifications. We are committed to fostering an inclusive workplace, promoting diversity, and ensuring equality in our employment practices.

last updated 30 week of 2026