ServiceNow SACM Global IT Architect Director

Salary: £105,000 - 130,000 per year

Requirements:

• Bachelors degree
• 10+ years experience working as a ServiceNow engineer, technical lead, or architect with specialized expertise in IT Asset & Configuration Management
• Demonstrable hands-on experience implementing and governing ServiceNow CMDB in a complex enterprise environment
• Strong expertise in ServiceNow Configuration Management, including CMDB architecture, CI class design, IRE, CSDM alignment, relationship modelling, lifecycle governance, CMDB Health, data quality management, and remediation processes
• Deep Software Asset Management expertise, including software model normalization, publisher packs, license metrics, entitlement reconciliation, and audit defense; SAM Pro experience is strongly valued
• SaaS License Management experience, including SaaS spend visibility, usage-based reclamation, and renewal optimization, is a strong plus
• Strong understanding of contract and procurement integration, including purchase orders, entitlements, contracts, cost centers, and chargeback/showback
• Experience designing, governing, and managing integrations with discovery, inventory, endpoint, HR, procurement, ERP, security, monitoring, and asset data sources such as ServiceNow Discovery, Service Mapping, SCCM/MECM, Intune, Jamf, Tanium, Flexera, Snow, Lansweeper, Workday, SAP, Coupa, Ariba, or equivalent platforms
• ServiceNow certifications expected: CSA as a baseline; CIS-SAM, CIS-HAM, CMDB, Discovery, ITOM, or Service Mapping related certifications, or equivalent experience, are strongly valued
• Familiarity with ITIL 4 IT Asset & Configuration Management practice and ISO/IEC 19770 is a plus; experience surviving a vendor software audit is highly valued

Responsibilities:

• Serve as the senior technical authority for IT Asset & Configuration Management on the ServiceNow platform, with technical ownership of our ServiceNow CMDB and Asset Management capabilities
• Define the technical direction, platform design, engineering standards, data quality posture, and roadmap for Asset Management, CMDB, Configuration Management, and related discovery and inventory data capabilities
• Partner closely with our Asset & Configuration Management Product Owners and senior functional stakeholders across IT, Security, Monitoring & Operations, Procurement, Finance, and Vendor Management to shape and influence the roadmap
• Define how hardware and software assets are tracked across their lifecycle and ensure the platform supports compliance, optimized license spend, proactive entitlement harvesting, and future business cases for advanced ITAM capabilities
• Provide hands-on technical leadership across a blended team of engineers, establishing engineering standards, reviewing designs, driving accountability, contributing directly to sprint delivery, and staying engaged in complex design, configuration, data quality, and implementation issues
• Serve as the primary technical escalation point for Asset & Configuration Management issues, including CMDB data quality, CI reconciliation, asset-CI alignment, software reconciliation, hardware lifecycle workflows, integration failures, audit support, and vulnerability-to-asset mapping
• Act as the technical owner for CMDB, Configuration Management, discovery, inventory, and Asset Management capabilities while partnering across our internal stakeholder groups to enable license compliance, cost optimization, operational resilience, audit readiness, security visibility, and trusted enterprise technology data

Technologies:

• Architect
• CMDB
• ERP
• Hardware
• Support
• ITIL
• SAP
• Security
• ServiceNow
• Product Owner
• Spark

More:

We are Boston Consulting Group, partnering with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. Founded in 1963, we pioneered business strategy and now help clients drive total transformation through management consulting, technology, design, corporate and digital ventures, and business purpose. We work in a highly collaborative global model with diverse teams across the firm and alongside client organizations. This Director-level role sits within our IT & Business Platforms Portfolio and reports to the Tech Team Lead, working closely with our SACM & ServiceNow Core squad. We are an Equal Opportunity Employer and consider all qualified applicants without regard to protected characteristics. We are also an E-Verify employer.

last updated 31 week of 2026