ServiceNow Business Process Consultant

Salary: £60,000 - 90,000 per year

Requirements:

• We are looking for experienced ServiceNow HR Business Analysts or ServiceNow Business Process Consultants.
• We need experience supporting HR Service Delivery solutions on the ServiceNow platform.
• We value the ability to capture requirements, map processes and translate business needs into clear requirements, user stories, process designs and functional outcomes.
• We are seeking someone who can work as an advisor and bridge between customers and delivery teams.
• We are not looking for a hands-on configuration or development background for this role.

Responsibilities:

• We support the design and delivery of HR Service Delivery solutions on the ServiceNow platform.
• We help organisations improve HR operations, streamline workflows and enhance employee experiences.
• We work closely with business stakeholders, delivery teams and customer representatives to capture requirements and map processes.
• We support the delivery of ServiceNow HRSD capabilities including case management, employee portals, knowledge management and HR services.
• We act as an advisor and bridge between the customer and delivery teams.
• We translate business needs into clear requirements, user stories, process designs and functional outcomes.

Technologies:

• Support
• ServiceNow

More:

We are supporting a leading client with an excellent opportunity to develop ServiceNow, HR transformation and consulting skills while contributing to meaningful technology-enabled change programmes. This role sits within HR Service Delivery on the ServiceNow platform and focuses on improving HR operations and employee experiences. We are looking for someone who can partner with stakeholders and delivery teams to shape and deliver impactful HRSD solutions.

last updated 30 week of 2026