Senior Technical Support Engineer

Salary: £50,000 - 60,000 per year

Requirements:

• Proven experience in a senior 3rd/4th Line Infrastructure Support role.
• Strong troubleshooting skills across enterprise infrastructure technologies.
• Healthy knowledge of Linux (Ubuntu) and VMware.
• Experience with Windows Server.
• Experience with Citrix.
• Experience with Microsoft 365 and Entra ID.
• Experience with Apache, NGINX and/or IIS.
• Knowledge of DNS, networking and load balancing.
• Knowledge of Backup and Disaster Recovery.
• Experience with SonicWall or similar firewall technologies.
• Experience using PowerShell for administration and automation.
• Exposure to AI and automation tools to improve operational efficiency.
• Excellent communication skills with the ability to engage confidently with technical and non-technical stakeholders.
• MSP background is desirable.
• Experience in pre-sales, solution design and technical scoping is desirable.
• Experience with RFP/RFT responses and quotation design is desirable.
• Experience with cloud migration projects, including Microsoft 365 and SharePoint, is desirable.
• Experience with AI-driven service improvements using tools such as Microsoft Copilot or Power Automate is desirable.
• Relevant Microsoft, VMware, Citrix or SonicWall certifications are desirable.

Responsibilities:

• Deliver high-quality technical support across a varied client base.
• Act as a senior escalation point across both Support and Projects.
• Work closely with technical leadership to deliver robust solutions.
• Contribute to solution design and pre-sales activities.
• Participate in technical meetings and provide expert guidance to both technical and non-technical stakeholders.
• Support service delivery by maintaining high levels of customer satisfaction and SLA performance.
• Undertake occasional onsite visits where required.
• Identify recurring issues and implement long-term solutions.
• Drive improvements through automation, AI and process optimisation.
• Contribute to technical documentation, standards and knowledge sharing.
• Mentor junior engineers and promote best practice across the team.

Technologies:

• AI
• Citrix
• Cloud
• Copilot
• Firewall
• Support
• Linux
• Load Balancing
• Microsoft 365
• Nginx
• PowerShell
• SharePoint
• Ubuntu
• VMware
• Windows
• Office 365

More:

We are recruiting on behalf of a well-established MSP organisation for a Senior Technical Support Engineer to join our growing technical team in Birmingham/Hybrid. This is a senior technical position focused on resolving complex infrastructure issues, supporting advanced IT environments, and contributing to solution design and pre-sales activities. We offer the opportunity to work across a diverse range of technologies while playing a key role in technical leadership, solution delivery and continuous improvement. The salary for this role is £50,000-£60,000.

last updated 31 week of 2026