Senior ServiceNow AI Engineer

Salary: £28,000 - 62,000 per year

Requirements:

• Strong knowledge of intelligent automation capabilities such as Virtual Agent, Predictive Intelligence, AI Search and Now Assist, with the ability to apply these in an enterprise environment
• Significant experience in ServiceNow engineering, including strong expertise across ITSM, ITOM, Flow Designer and Workflow automation
• Proven experience building and enhancing infrastructure and service operations solutions, including integrations, APIs, UI Builder and Service Operations Workspace
• Excellent stakeholder management and problem-solving skills, with the ability to influence direction and deliver meaningful operational improvements
• Experience working in complex enterprise environments, with a strategic and outcome-focused approach

Responsibilities:

• Design, implement and optimise intelligent automation capabilities across the ServiceNow platform, with a focus on ITSM and ITOM
• Lead the development of infrastructure solutions that improve operational efficiency, reduce manual effort and support faster incident detection and resolution
• Build and enhance automation workflows, integrations and platform capabilities using Flow Designer, Workflow, Playbooks and related ServiceNow tools
• Develop and improve Service Operations Workspace, virtual agent solutions and predictive capabilities to support proactive service management
• Partner with cross-functional teams to shape platform strategy, promote best practice and embed an automation-first mindset across infrastructure operations

Technologies:

• AI
• Flow
• Support
• ITSM
• ServiceNow
• UX UI Design

More:

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands: QVC, HSN, Ballard Designs, Frontgate, Garnet Hill and Grandin Road. The Senior ServiceNow AI Engineer supports QVC Group and leads the design and delivery of intelligent infrastructure automation and proactive IT operations across the ServiceNow platform. This is a remote role that requires quarterly in-person connection. Our total rewards package includes competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours and company discounts. In the US market, we also offer health care benefits starting on day 1, 401(k) and tuition reimbursement. We are committed to inclusion and belonging for all and provide equal employment opportunities in a barrier-free employment process. QVC UK is a Disability Confident Leader, level 3 accredited employer, and operates a Disability Confident Scheme for UK-based roles.

last updated 36 week of 2026