IT Technician / Digital Systems Assistant

Salary: £27,000 - 27,000 per year

Requirements:

• Strong interest in technology, AI, automation, and systems improvement
• Experience in IT support, helpdesk, or technician roles is preferred but not mandatory
• General knowledge of Windows, macOS, printers, Wi-Fi, and common software issues
• Familiarity with Google Workspace and Microsoft 365
• Understanding of ecommerce, warehouse systems, or manufacturing environments is a plus
• Ability to communicate effectively with non-technical individuals
• Organized and methodical approach to troubleshooting and documentation
• Willingness to learn and grow into broader IT and systems roles

Responsibilities:

• Support users across office, warehouse, production, and ecommerce operations
• Troubleshoot IT issues related to computers, printers, scanners, phones, and business software
• Educate staff on optimizing the use of existing tools, including Google Workspace and AI tools
• Participate in automation and workflow improvement projects
• Identify and improve repetitive manual tasks with better systems or tools
• Assist production and warehouse teams with their technological needs
• Log and organize IT issues, fixes, and documentation appropriately
• Learn from IT colleagues and gradually take on more responsibility
• Work on projects that visibly impact the companys operations

Technologies:

• AI
• Support
• macOS
• Microsoft 365
• Windows
• Office 365
• ChatGPT
• Copilot
• ERP

More:

At Henderson Design Group, we are the UKs leading wallpaper designer, manufacturer, and online retailer, based in Hartlepool. Our three distinct homeware brands— I Love Wallpaper, Lust Home, and Lucie Annabel—focus on designing, printing, selling, and dispatching wallcoverings from our North East operation. We offer a full-time, permanent role starting from £27,000 per year, with 28 days holiday plus additional leave, training opportunities, and exposure to exciting projects in a small team that values your contributions.

last updated 30 week of 2026