IT Service Desk Opportunities

Salary: £? - ? per year

Requirements:

• Previous Service Desk or IT Operations management experience
• Strong leadership and people management skills
• ITIL Service Management experience
• Experience with ITSM platforms such as Halo, ServiceNow or Ivanti
• Strong Microsoft 365, Windows and Active Directory experience
• Previous experience resolving complex technical issues
• Experience within IT Service Desk or IT Operations
• ITSM experience (Halo, ServiceNow, Ivanti or similar)
• Previous IT Service Desk or Helpdesk experience
• Excellent customer service skills
• Strong troubleshooting ability
• Experience using ITSM systems
• A proactive and customer-focused approach
• Previous IT Service Desk or Technical Support experience
• Excellent communication skills
• Strong problem-solving ability
• Experience working within an ITIL environment is advantageous
• Experience with Halo, ServiceNow, Ivanti or similar ITSM platforms is desirable

Responsibilities:

• Leading Service Desk operations
• Managing service quality and customer experience
• Workforce planning and rota management
• Incident, request and knowledge management
• Major incident support
• Performance reporting and continual service improvement
• Working closely with technical teams and third-party suppliers
• Technical leadership across the Service Desk
• Root cause analysis
• Problem Management
• Knowledge Management
• Mentoring L1 and L2 engineers
• Working with infrastructure teams and third-party suppliers
• First-line IT support
• Incident and Service Request Management
• User account administration
• Access management
• Customer support
• Technical troubleshooting
• Maintaining accurate ITSM records

Technologies:

• Active Directory
• Support
• ITIL
• ITSM
• Microsoft 365
• ServiceNow
• Windows
• Office 365

More:

We are a well-established Local Authority Technology Services team based at County Hall in Chichester, West Sussex, offering hybrid working with initial office attendance required for training. We are recruiting for multiple contract Service Desk opportunities across a busy support environment, with Monday to Friday working, 37 hours per week, and a 6-month contract. These roles offer the chance to join our team supporting service delivery across L1, L2 and L3, with opportunities for experienced IT professionals at different levels.

last updated 32 week of 2026