Head of IT

Salary: £45,000 - 55,000 per year

Requirements:

• Salesforce Certified Administrator with at least two years of practical Salesforce administration experience.
• Strong experience with Salesforce Flow, reporting, data management, and integrations.
• Good understanding of Microsoft 365 and workplace technology.
• Strong interest in AI and its practical application in business.
• Commercial mindset, with the ability to understand business problems and develop practical technology solutions.
• Comfortable working hands-on and directly with users across the business.
• Desirable: Experience with Agentforce or other Salesforce AI products.
• Desirable: Experience administering Slack Enterprise and Salesforce/Slack integrations.
• Desirable: Experience in a sales-led B2B environment.
• Curious about technology and business operations, with a willingness to learn, experiment, and continually improve systems.

Responsibilities:

• Own and develop our Salesforce environment, including Flow, custom objects, reporting, data, users, permissions, and integrations.
• Understand our commercial and operational processes and translate business requirements into practical, scalable Salesforce solutions.
• Administer Slack Enterprise and develop its integration with Salesforce.
• Lead the ongoing development of Agentforce for Sales, Slackbot, and practical AI use across our business.
• Work with teams across our business to identify opportunities to improve processes through Salesforce.
• Manage and review our connected Salesforce ecosystem, including Natterbox, SalesScreen, SalesSign, Own, Validity, and Commercient.
• Manage and review our sales enablement and digital tools, monitor usage and costs, and identify opportunities for improvement.
• Administer Microsoft 365 and oversee user access, licences, and system onboarding and offboarding.
• Oversee laptops, office technology, networking, Wi-Fi, and other workplace hardware.
• Maintain appropriate security, access controls, and MFA across our systems.
• Manage external IT, hardware, telecoms, and technology suppliers as required.
• Provide practical IT support where appropriate and work with external partners on specialist issues.

Technologies:

• AI
• Flow
• Hardware
• Support
• Microsoft 365
• Network
• Salesforce
• Security
• Slack
• Office 365

More:

We are Outlook Publishing, an award-winning digital media company delivering B2B content across global markets, with an evolving product portfolio and commercial client network. Technology is central to how we operate, collaborate, and scale, particularly across Salesforce, Slack, automation, and AI. We are seeking a hands-on, commercially minded Head of Business Systems & IT to own our core business systems and wider technology environment, with Salesforce as the primary focus. The role reports to our Managing Director/CEO and is based in Norwich, with hybrid working available after an agreed period. Working hours are flexible Monday to Friday, to be agreed. The salary is £45,000–£55,000, depending on experience. Our benefits include company incentives and social events, a relaxed and fun working environment, 28 days of annual leave including bank holidays, personal and professional development opportunities, and a Bike to Work scheme.

last updated 39 week of 2026